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Help

How to get the most out of the Royal Opera House website

This help area contains answers to frequently asked questions and offers guidance on the best ways to access the Royal Opera House website.

User Guides
Why am I having trouble booking tickets?

Our website is best viewed using the latest version of the following web browsers:

Most browsers will automatically update to the latest version that is compatible with your computer. If you use Windows XP, you will not be able to upgrade to the most recent version of Internet Explorer and we recommend using Google Chrome or Mozilla Firefox instead.

Other modern browsers such as you may find in your smartphone or tablet should also work with our website.

What if I don't want to use one of the recommended browsers or I am prevented from downloading them at work?

Unfortunately we cannot support older browsers because they do not have all the features our website requires to deliver an acceptable experience. Please contact your network administrator for help if you are unable to download and install software yourself.

I can't see My ROH, how do I manage my account?

Once you have signed in you can manage your account by selecting your name at the top of any page.

Why does the website not accept my email address when I try to register?

Your email may already be registered. Please select 'Sign in' and enter your email address and password.

I cannot sign in or I have forgotten my password.

Select 'Sign in' at the top of each page on the website and choose 'Forgot your password?', then follow the on screen steps. If you receive a message to say 'The account was not found' please select 'Register' instead to create an account.

Why do I need to give my date of birth when registering?

There are three reasons. Firstly, we would like to make sure we follow best practice in data protection and do not send marketing material to anyone under 16 years of age. Secondly, to measure that we are attracting a representative audience in terms of age, in line with our public subsidy. Finally, to help us find your record in the event of a forgotten login or changed email address.

I have been sent an offer but I can't access it.

To access offers associated with a membership level or mailing list, please 'sign in' to the website before you search for or choose your tickets.

I encountered an error/problem with payment when purchasing tickets, what should I do?

Please contact the Box Office at onlinebooking@roh.org.uk giving as much information as possible about the problem you encountered.

Does the Royal Opera House sell vouchers?

The Royal Opera House offer Gift Certificates which can be purchased and redeemed online, by telephone or in person at the box office and are valid indefinitely.

My Gift Certificate was not redeemed against my order, what can I do?

Please contact the Box Office at onlinebooking@roh.org.uk

I have completed a booking online, when should I receive an email booking confirmation?

At busy times the final email confirmation can take up to 3 hours to arrive. If you see the 'Order Placed' page after purchasing your tickets you should receive a final email confirmation. If you have not received a final email confirmation after 24 hours of placing your order please contact the Box Office at onlinebooking@roh.org.uk

How do I remove stored credit card details from your website?

Sign in to your account and proceed to the check out screen on which you can remove previously saved payment card details.

How do I clear cookies related to the Royal Opera House web site?

You can simply click the following link which will clear all cookies that have been set by the Royal Opera House web site. Clear Cookies

If your question relates to visiting the Royal Opera House in person please have a look at our page Attending a performance. We also have a page that relates specifically to tickets.