Help

How to get the most out of the Royal Opera House website

On this page you can find help for the following areas of our website:

  • Your account
  • Purchasing tickets

Your account

Registering for a new account

You can register for a new ROH account by selecting 'Sign in' (situated at the top of each page) and then 'Register'.

Fill in the registration details to create your new account. We ask for your date of birth to:

  • Ensure we follow best practice in data protection and do not send any marketing material to anyone under 16 years of age
  • Measure that we are attracting a representative audience in line with our public subsidy
  • Help us find your records in the event of a forgotten login or changed email address.

If you can't use your email to sign up for a new account, your email may already be registered. Please select 'Sign in' and enter your email address and password.

Sign in to your account

Select 'Sign in' (situated at the top of each page) on the website and enter your email address and password.

If you have forgotten your password, select 'Forgot your password?'. Enter your email address and we’ll email you instructions to reset your password. If you receive a message to say 'The account was not found', please select 'Register' to create a new account.

Purchasing tickets

Membership offers

To access offers associated with a membership level, please sign in to the website before you choose your tickets.

You can remove stored payment information by signing in to your account and proceeding to the checkout screen. Here you can remove previously saved payment card details.

Purchase tickets online

At busy times, your ticket confirmation email can take up to three hours to arrive. If you see the confirmation page after purchasing your tickets, you will then receive a final email confirmation. If you have not received a confirmation email after 24 hours of placing your order, please contact the Box Office.

If you have any problems while purchasing tickets, please contact the Box Office giving as much information as possible about the problem you encountered.

The rollout of e-tickets offers our visitors greater flexibility and security, and is a vital step towards us meeting our environmental obligations. For the 2021/22 Season, customers who are unable to receive an e-ticket, and therefore require a paper ticket to be sent to them, will be able to do so for a charge of £2 per UK transaction, or £9.50 if international postage is required.

Vouchers and Gift Certificates

The Royal Opera House offer Gift Certificates which can be purchased and redeemed online, by telephone or in person at the box office. They are valid indefinitely.

If the Gift Certificate you have in your account was not automatically redeemed against your order, please contact the Box Office.

Using the Royal Opera House website

Recommended browsers for using the Royal Opera House website

Our website is best viewed using the latest version of the following web browsers:

Most browsers will automatically update to the latest version that is compatible with your computer. If you use Windows XP, you will not be able to upgrade to the most recent version of Internet Explorer and we recommend using Google Chrome or Mozilla Firefox instead.

Other modern browsers such as you may find in your smartphone or tablet should also work with our website.

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