Terms and Conditions of Sale
1.1. Tickets may only be exchanged via the Royal Opera House Box Office. Tickets are void if resold via any other outlet or third party and the ROH reserves the right to deny access to tickets and/or the ROH to any buyer if the buyer resells or offers for re-sale any ticket through a secondary ticketing facility as defined in the Consumer Rights Act 2015. See section 2 for terms and conditions of exchanging tickets via the Royal Opera House Box Office.
1.2. Tickets cannot be refunded except on the cancellation or substantial alteration of the performance. If you need a refund due to a Covid-19 related reason please refer to our Covid-19 refund policy.
1.3. Tickets are sold subject to the latest guidelines from government on socially distanced seating. It is possible that as the guidance gets updated that audience members who have booked socially distanced seating may be sat next to or near other people. If you have concerns please check with our Box Office team via email, phone or live web chat.
1.4. Tickets are sold subject to the Royal Opera House’s right to make any alterations to the programme or cast. A change of cast, lead role or soloist shall not constitute a substantial alteration and will not lead to tickets being refunded.
1.5. If the performance or event has to be interrupted or abandoned no money will be refunded if more than half of the performance or event has taken place.
1.6. The Royal Opera House reserves the right to refuse admission to the Theatre. In particular, we ask our visitors to treat our staff, our artists and other visitors with kindness and respect. Anyone who does not uphold our values may be denied entry, asked to leave, denied future entry to the Theatre, have their membership revoked or any other appropriate sanction as decided by the Theatre.
1.7. The Royal Opera House reserves the right to provide alternative seats to those specified on the ticket.
1.8. Latecomers will not be admitted to the Theatre unless there is a suitable break or interval.
1.9. Children aged 5–14 must have their own ticket and must be seated next to an accompanying adult. Children aged 0–4 will not be admitted to the auditoriums unless otherwise advertised.
1.10. The use of cameras and recording equipment is strictly forbidden during performances.
1.11. Ticket holders acknowledge that the ROH and authorized third parties may record (video and/or audio) throughout the Royal Opera House’s premises including without limitation in connection with the ticketed event. Ticket holders give their express consent to the use of their actual or simulated likeness in connection with the production, exhibition, advertising or exploitation of any film, video and/or audio recording of and/or in connection with the ticketed event or otherwise at the Royal Opera House, Covent Garden in any/all media throughout the world. Ticket holders further agree to being filmed by the ROH, police and/or security staff for health and safety, security and crime prevention purposes.
1.12. The rollout of e-tickets offers our visitors greater flexibility and security, and is a vital step towards us meeting our environmental obligations. We are currently only offering e-tickets for events.
Although you now must book your tickets online, the Box Office remains open for enquiries from 10am–6pm Monday–Saturday via phone, email and live web chat.
2.1. Tickets may only be exchanged via the Royal Opera House and into an account credit up to 24 hours before your original scheduled performance start time. We are unable to exchange tickets to another ROH production.
2.2. The Royal Opera House charges an administration fee of £4 per ticket. A Royal Opera House account credit will be issued to the value of the tickets exchanged (minus administration fees).
2.3. All exchange requests must be sent via email to firstname.lastname@example.org and must originate from the email address on the purchaser's account, or have the original purchaser copied into the request by including their email address in the cc field.
2.4. The Royal Opera House account credit will be emailed to the email address on the registered account.
2.5. All account credits are valid for 36 months from the date of issue.
2.6. Customers wishing to change or return tickets booked as part of a package can return them in exchange for an account credit to the same value (minus administration fees).
2.7. Terms and Conditions for tickets to productions by visiting companies may be different. Please check with Box Office in these instances.
3.1. Resale requests will only be accepted within 24 hours of a performance or event. Requests for resale received prior to 24 hours before a performance or event will be disregarded. Please see Exchange options.
3.2. All resale requests must be sent via email to email@example.com and must originate from the email address on the purchaser's account, or have the original purchaser copied into the request by including their email address in the CC field.
3.3. Resale requests will not be accepted within 30 minutes of the performance or event start time.
3.4. Returned tickets are sold subject to customer demand and only if there are no more tickets available in that part of the theatre and price band.
3.5. The Royal Opera House charges an administration fee of £4 per ticket if resold. If the resale is successful, you will be emailed and a refund (minus administration fees) will be credited back to the original method of payment within 28 days after the performance or event. If the resale is unsuccessful you will be notified via email.
3.6. The Royal Opera House cannot guarantee the sale of any tickets returned to the Box Office regardless of ticket availability and/or demand.
3.7. Returned tickets may be withdrawn from re-sale at any time at the original purchaser’s request and/or at the management’s discretion.
3.8. The Royal Opera House cannot resell tickets for performances or events taking place outside the Royal Opera House Covent Garden site. Please visit the host venue’s website for information on their terms and conditions of sale and resale policy.
4.1. Tickets cannot be refunded except on the cancellation or substantial alteration of the tour. If you need a refund due to a Covid-19 related reason please refer to our Covid-19 refund policy
4.2. The Royal Opera House reserves the right to refuse admission to the tour.
4.3. Tickets are sold subject to the Theatre’s right to make any alterations to the tour as a result of circumstances beyond its control.
4.4. If the tour has to be interrupted or abandoned no money will be refunded if more than half of it has taken place.
4.5. Timed tickets are not transferable. Patrons with tickets purchased from unauthorised sellers may be refused entry.
4.6. Fifteen minutes after the tour has started latecomers will not be admitted.
4.7. The use of cameras and recording equipment is strictly forbidden.
5.1. A ticket does not guarantee entry.
5.2. Any ticket holders arriving after the capacity has been reached will be refused entry.
5.3. The Royal Opera House reserves the right to change the cast and programme due to events beyond its control.
5.4. The Royal Opera House will make every effort to inform the patron should the concert be cancelled.
6.1. The cost in each case is a non-refundable donation.
6.2. Friends membership lasts for 12 months. If you have paid for your membership by Direct Debit in monthly instalments you have agreed to pay the full membership amount. If you cancel your Direct Debit within 12 months any tickets you might have purchased using your Friends Membership priority booking will not be valid.
6.3. Renewal information: Please note that your membership will run for 12 months and you will benefit from priority booking for four booking periods, but if your membership lapses, when you renew the membership it will run from the previous expiry date. We therefore recommend renewing your support in the designated month to ensure that you don’t miss the full benefits of priority booking.
6.4. Please be aware that tickets may only be re-sold or exchanged by the ROH Box Office.
6.5. If Friends sell tickets made available to them by virtue of their membership, in breach of the Terms and Conditions of Sale, ROH will terminate their membership.
6.6. You should receive your information pack within seven days of receipt of your donation.
7.1. The Royal Opera House is staging a number of live events powered by Vimeo and You will need to sign up to an account with Vimeo in order to view these events subject to the Vimeo terms and conditions
7.2. Digital Events will be powered and available via the Vimeo website
7.3. All content of the Digital Events is owned or controlled by the Royal Opera House, our group companies or our licensors and is protected by intellectual property rights.
7.4. Without prejudice to clause 7.3, the Royal Opera House asserts its copyright and all other similar intellectual property rights in respect of editorial content featured within the Digital Events.
7.5. You represent, warrant, and agree that you will use the Digital Events only for your personal, non-commercial use in accordance with these terms of sale.
7.6. You represent, warrant, and agree that you will not redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, sub-license or transfer the Digital Events, in whole or in part (including the Digital Content), in any manner other than explicitly described in these terms of sale. These terms do not grant to you any rights in relation to the synchronisation, public performance, promotional use, commercial sale, resale, reproduction, distribution or commercial exploitation of the Digital Events, in whole or in part.
7.7. The Royal Opera House is responsible for the content of the Digital Events – if you have any issue with the content please contact Customer Services. Any issues relating the delivery of the Digital Events or in relation to any purchases via Vimeo should be raised in accordance with Vimeo's terms and conditions and by contacting their buyer support team via the Vimeo contact form
8.1. All the Terms and Conditions of Sale set out in section 1 also apply to Access Member tickets.
8.2. In addition, Access Member ticket holders agree to comply with the Terms and Conditions set out in the Access Membership registration form and acknowledge that the Royal Opera House reserves the right to cancel and refund any discounted or complimentary tickets that contravene our discount/complimentary ticket booking policies.
9.1. For the terms and conditions of sale of cinema tickets purchased through our partner usheru, please read usheru's terms and conditions of sale.
You can contact the Box Office by email at firstname.lastname@example.org.