Ticket refunds

Refund, exchange or offer tickets for resale

We cannot exchange tickets to another ROH production or give refunds.

Up to 24 hours before the performance, you can exchange tickets for a gift certificate. You will be charged an administrative fee of £4 per ticket.

If it is less than 24 hours before the performance, you can offer your tickets for resale through the ROH Box Office. You will be charged an administrative fee of £4 per ticket.

All requests must be emailed to Box Office. Please read our Terms and Conditions of sale.

COVID-19 refunds or exchanges

Performances continue to be affected by COVID-19 and latest government guidance. If you have tickets for a performance that is cancelled or postponed, we will contact you to offer you a refund or exchange.

We stand by our 'Book with Confidence, Exchange with Ease' pledge, as we know how important it is in current times.

If you have COVID-19 symptoms, have been told to self-isolate or tested positive for COVID-19, please do not come to the theatre. Email the Box Office as soon as possible but no later than the start of the performance and we will exchange your ticket for a gift certificate.

Please note that you may not receive an exchange confirmation before the performance start time, but be assured your request will be processed within seven working days.

Check our Terms and Conditions of sale.

Cancellations and cast changes

We notify ticket holders by email if we know of a major cancellation at least two days before the performance. As much notice is given as possible. Details of all major cancellations will also be shared via our front of house screens prior to the performance. Cast changes will also be highlighted on the relevant event page on our website.

Refunds and exchanges for Royal Opera House performances at other venues

If a production does not take place at the Royal Opera House Covent Garden site please visit the host venue’s website for their terms and conditions of sale and returns policy.

Courtesy policy

Our staff are committed to treating everyone with dignity and respect, and we ask that you show them and your fellow audience members respect too. We adopt a zero tolerance approach to anyone who interacts with our staff or fellow patrons in an intimidating, aggressive or threatening manner.