We cannot exchange tickets to another ROH production or give refunds. However, there are flexible options available to you:
Please refer to the authorised seller’s website for their terms and conditions of sale and returns policy.
If a production does not take place at the Royal Opera House Covent Garden site please visit the host venue’s website for their terms and conditions of sale and returns policy.
We notify ticket holders by email if we know of a major cancellation at least two days before the performance. As much notice is given as possible. Details of all major cancellations will also be shared via our front of house screens prior to the performance. Cast changes will also be highlighted on the relevant event page on our website.
General rehearsal tickets cannot be offered for resale, exchange or account credit, but you can donate them back to the ROH.
Our staff are committed to treating everyone with dignity and respect, and we ask that you show them and your fellow audience members respect too. We adopt a zero tolerance approach to anyone who interacts with our staff or fellow patrons in an intimidating, aggressive or threatening manner. For more information, please see the Values section of our Visit Us page.
Royal Opera House Covent Garden Foundation, a charitable company limited by guarantee incorporated in England and Wales (Company number 480523) Charity Registered (Number 211775)