There is step-free access across the Royal Opera House, from our ground-floor café and foyer to a range of seats in our performance spaces. Step-free access is available on both the right-hand side and left-hand side of the auditorium. Lifts on both sides of the auditorium offer complete access to all Front of House spaces.
We also offer a free, specialised Access Membership to all visitors who need assistance. This service provides access to various facilities such as personalised seat allocation based on your requirements, ticket discounts, free companion tickets and more. Assistance dogs are welcome everywhere in the Royal Opera House including the auditorium.
For more information about building access and layout, accessible performances including sensory adapted, or audio described shows and how to register for our free Access Scheme please visit our dedicated Accessibility page.
We at the Royal Opera House believe everyone should be treated in a respectful, acceptable and appropriate manner while on our premises. All who work in, with and visit the ROH have the right to feel welcome and free from the fear of abuse, racism and discrimination of any kind. The ROH is committed to upholding the following values and behaviours, and we ask that visitors and audiences also consider our values when they are with us:
We have a zero-tolerance approach to disrespect and aggression and will remove anyone from our premises who behaves in an unacceptable way, according to our terms and conditions of sale. Anyone who is subject or witness to disrespectful and aggressive behaviour can report it to any member of staff or by contacting us online.
Photography and filming are prohibited during performances in any of our auditoriums. You are welcome to take pictures throughout the rest of the building and before performances and share them with us through social media.
Commercial photography and filming must be agreed in advance with our press team.
The Royal Opera House takes safety and security extremely seriously and we work to protect our staff and visitors at all times. You will see our highly trained security officers at all entrances and exits conducting bag searches and patrolling our spaces. Behind the scenes we operate a 24/7 security control room and regularly conduct emergency exercises to ensure we can respond quickly and effectively to any serious incidents. Our front of house staff and security officers are trained to deal with emergencies, detect suspicious behaviour and provide first aid. Please always speak to a member of staff if you are concerned or are seeking assistance in any way.