Access

Royal Opera House, new exterior ©2018 ROH. Photograph by Luke Hayes

Access

Plan your visit with our Access Venue Guides, Seat Plans, and Booking and Facilities Guide, and find out about our Access Membership.

If you have any accessibility requirements and this is your first time at the Royal Opera House, or if you have not yet joined our Access Membership, our first suggestion would be to contact the Box Office on +44 (0)20 7304 4000, or email boxoffice.access@roh.org.uk to discuss your visit.

Have you previously used our Access services? Please let us know what you think by completing this survey.

The Royal Opera House is accessible to everyone. We encourage all customers with access requirements to get in touch with us so that we can meet your requirements and preferences. We offer a range of seating options in our performance venues including wheelchair spaces, step-free access around the building including to our restaurants and bars, as well as an Access Membership including assistance and discounts.

Venues

Facilities
Toilets

There are accessible toilets on the ground floor level, adjacent to the lifts on the left-hand side of the Main Stage auditorium. These can be found on your left as you enter the Bow Street ground floor foyer entrance (please follow signage).

There are also accessible toilets on the Linbury Foyer level which can be accessed via the lifts on the left-hand side of the Main Stage auditorium. Taking the lifts on the right-hand side of the Main Stage auditorium lifts will provide access to Level 5. There are accessible toilets next to the Level 5 Bar.

If you are attending a performance on the Main Stage, you can find more accessible toilets on each level within the Main Stage auditorium. Linbury Theatre accessible toilets are in the Linbury Foyer only.

All accessible toilets are unisex and are equipped with an alarmed pull cord in case of emergency.

Moving around the building

We advise that customers with mobility impairments, who may need to use a lift to access the auditoriums, arrive early. Our lifts are often in high demand during performances, and it may take a while to get to your seat.

You can borrow a wheelchair when visiting the Royal Opera House. Please contact the Box Office at the email below to arrange this facility in advance. If you are transferring from your own wheelchair to a standard seat please also contact the Box Office on +44 (0)20 7304 4000 or at boxoffice.access@roh.org.uk.

Waiter service

To save time during the interval, we would recommend pre-ordering drinks and snacks at any of our Royal Opera House bars. Click here to log into your account and/or pre-order.

There is a waiter service available to wheelchair users in the Paul Hamlyn Hall and in the Level 5 Bar. Please notify a member of staff if you require this service.

Large print information

All our information and leaflets are available in a large print format on request. Large print cast lists and synopses are available on the day of the performance. These can be collected from the Duty House Manager’s desk in the main foyer. Menus in our restaurants are also available in large print.

Assistance dogs

Assistance dogs are welcome in all spaces of the Royal Opera House. If you would like your dog to remain with you during the performance, please mention this when booking your seats to ensure you are given a seat with sufficient space. If you prefer, you may leave your dog with a member of Front of House staff during the performance. In the event of an emergency, if it is safe to do so, we will try to reunite a dog with its owner prior to evacuating the building. If this is not possible, staff will bring your dog to the appropriate assembly point.

If you are booking online and are bringing an assistance dog, please email boxoffice.access@roh.org.uk with details of whether you wish to leave your dog with Front of House staff.

Fire and Emergency

Refuges for customers with limited mobility are located throughout the building. In the event of an evacuation, you will be escorted to the nearest refuge by a member of staff. If you have an assistance dog with you, the dog should accompany you to the refuge. If your dog is not with you, a member of Front of House staff will reunite you with your dog at the earliest opportunity.

Parking

There is no designated parking at the Royal Opera House. The nearest NCP car parks are in Drury Lane and Shelton Street. There are a limited number of disabled access parking bays in Bow Street and Floral Street which are under the jurisdiction of Westminster Council.

Sign-language-interpreted performances and surtitles

If you are a BSL user, we can offer you reduced-price designated seating for our British Sign Language interpreted performances. Please register for Access Membership (information can be found above) and we will send you a booking form for each BSL-interpreted performance.

Surtitle translations of what is being sung are supplied for all opera performances, including those sung in English. The surtitles are displayed on a screen above the stage or on a monitor close to your seat. For the Main Stage, please see our surtitles seat plan to ensure your seat has suitable access.

Performance audio introductions and audio season guides

We produce audio introductions for all Royal Opera House Main Stage productions.

Audio introductions can be listened to via a headset, which can be collected from the Duty House Manager’s desk in the main entrance foyer. The audio introduction is broadcast 15 minutes before the start of the performance and five minutes before the end of each interval. Please reserve this facility in advance by emailing boxoffice.access@roh.org.uk when making a booking. The same audio introduction is also available on the Royal Opera House Soundcloud, which you can access prior to your visit.

We mail out audio Season Guides detailing upcoming performances to Access Members who request them. Please join the Access Membership scheme to access either of these facilities. The audio introductions and audio Season Guides are produced for the Royal Opera House by the company Sightlines. Find out more about Sightlines here.

Assisted-hearing facility

A Sennheiser Transmitter assisted-hearing facility has been installed inside the Main Stage auditorium and Linbury Theatre.

To benefit from the system, you are welcome to borrow a set of headphones and a transmission receiver from the Front of House Duty Manager in the main entrance foyer. The unit is designed to amplify the performance sound and can be borrowed free of charge. Alternatively, if you wear a hearing aid, you may borrow an induction collar which can be used in conjunction with the ‘T’ position or Telecoil of your hearing aid.

You may reserve this equipment in advance by emailing boxoffice.access@roh.org.uk

Relaxed Performances

We occasionally offer a Relaxed Performance of our productions. These performances have been modified to be more accessible for audience members with neurodiverse requirements – including autism spectrum conditions or learning disabilities.

Changes made might include: introductions to characters at the start of performances to prevent surprises or shocks during the show; adjustments to the lighting and sound; removal of pyrotechnics or other stage effects that can be startling and other changes made in consultation with these audiences. There may be more noise and movement from audience members, as well as opportunities for them to take time out from the performance.

How to book

All customers can book online at www.roh.org.uk, over the phone on +44 (0)20 7304 4000 and in person at the Royal Opera House box office. We have additional facilities available for Access Members, such as postal booking forms, free companion tickets and access discounts. Please see below or contact us by email at boxoffice.access@roh.org.uk to discuss your booking preferences and any additional requirements for your visit.

The Royal Opera House is an old building and although we have many aisle seats, step-free-access seats, wheelchair spaces and other accessible seats available, some of our seating does involve many steps. We recommend that users take time to look at the relevant venue section for more information about seating plans, positions of exits, lifts, toilets, wheelchair spaces, access to surtitles, as well as seat types and the number of steps necessary to access your seat.

Wheelchair spaces are only available to book online for Access Members who have registered as a wheelchair user. If you are not, however, an Access Member and wish to book a wheelchair space, please contact the box office on +44 (0)20 7304 4000 or at boxoffice.access@roh.org.uk.

Free Companion Tickets

We offer free companion tickets to anyone for whom it is essential that they are accompanied during the performance. If you wish to book tickets straight away please contact our Box Office on +44 (0)20 7304 4000, or email boxoffice.access@roh.org.uk. Free companion tickets are also available through our Access Membership, so where possible it is worth registering in advance (further information on our Access Membership can be found below). Details of how to apply for free companion tickets can be found on our registration form. Word version available here. PDF version available here.

Access Discount

We offer Access discount tickets to anyone in receipt of a disability-related state benefit. If you wish to book tickets straight away please contact our Box Office on +44 (0)20 7304 4000, or email boxoffice.access@roh.org.uk. Access discount tickets are also available through our Access Membership, so where possible it is worth registering in advance (further info on our Access Membership can be found below).

Friday Rush

Friday Rush tickets go on sale to the general public from 1pm the preceding Friday of a week of performances. To book seated and standing Friday Rush tickets, please go to the Friday Rush page and select the relevant performance from the list and click on the ‘buy’ button to select your seat. At least one wheelchair space and companion seat will be put on sale for each performance featured in Friday Rush. To access these seats, you need to be registered as a wheelchair user through our Access Membership. You will then be able to visit the Tickets and Events page and select the performance date from the calendar. Please note these will only go on sale at 1pm the preceding Friday. If the ‘Buy’ button is not available, the wheelchair spaces have already sold.

Access Membership
What is Access Membership?

We encourage all customers with access requirements to join the Royal Opera House Access Membership as this will help us to meet your requirements and preferences.

It is free to join up, and provides:

Personalized assistance from our dedicated team throughout the booking process

Booking options including online, by post, by phone or in person

Personalized seat allocation, based on your seating requirements

Priority booking and reduced-price tickets for British Sign Language users for our interpreted performances

Reduced price tickets for members who are in receipt of disability-related state benefits

One complimentary companion ticket if you require assistance or supervision during the performance

Access to our Season Guides, with audio Season Guide available

A unique membership number

Please contact us on +44 (0)20 7304 4000 or email boxoffice.access@roh.org.uk if you would like to book a ticket without an Access Membership.

We offer free companion tickets to anyone for whom it is essential that they are accompanied during the performance. You do not always need Access Membership to obtain companion seats. If you wish to book these tickets straight away please contact our Box Office on +44 (0)20 7304 4000 or email boxoffice.access@roh.org.uk. Free companion tickets are available to our Access Members, so where possible, it is worth registering so we can arrange seats for your visit in advance. Details of how to apply for free companion tickets can be found on our registration form. Word version available here. PDF version available here.

We offer Access discount tickets to anyone in receipt of a disability-related state benefit, regardless of whether you are an Access Member. If you wish to book these tickets straight away please contact our Box Office on +44(0)20 7304 4000 or email boxoffice.access@roh.org.uk. Discounted tickets are available to our Access Members, so where possible, it is worth registering in advance to automatically apply this to your account. Details of how to access discounted tickets can be found on our registration form. Word version available here. PDF version available here.

How to apply for Access Membership

Please find our registration form to sign up for Access Membership. For more details on how to join, please contact the Box Office on +44 (0)20 7304 4000 or email boxoffice.access@roh.org.uk.

Download the Access Membership registration form here. Word version available here. PDF version available here.