Visit us

Visit us

We welcome you back to the Royal Opera House for the 2021/22 Season. Read about getting into and around the building below, as well as finding out what's on.

Welcome

Welcome back to the theatre and restaurants of the Royal Opera House, London.

We are open from 12noon Monday to Saturday and close after the evening performance.

Please bring a device to display your e-ticket

Please bring a payment card as we are a cashless venue.

Our cloakrooms remain closed, so please only bring a small bag that can be placed under your seat.

The Box Office counter is open from 90 minutes before the start of a performance until the performance starts. It is not open at any other time. You can find out what's on and book tickets or contact us at any other time via the website.

Where

How to get to the Royal Opera House

The Royal Opera House is in Covent Garden, the heart of London's theatreland.

Royal Opera House, Bow Street, London, WC2E 9DD

The nearest underground stations are Covent Garden, Leicester Square, Holborn, Charing Cross and Tottenham Court Road (step-free).

The nearest mainline train stations are Charing Cross, Waterloo and Euston.

Our closest bus stops are Aldwych, Drury Lane and Leicester Square Station.

The nearest Santander Cycle Stations are Tavistock Street, Wellington Street and Drury Lane.

We do not have on site parking facilities. The nearest NCP car parks are Drury Lane and Shelton Street.

Safety

COVID-19 safety guidelines

We want to welcome you back into the building in a way that keeps you, our staff and our artists safe.

For the safety and comfort of everyone, we ask you to:

Out of consideration for those around you, please wear a face covering at all times, unless exempt for medical reasons.

Be mindful of others and their personal space, especially when queueing and moving around the theatre.

Please use the hand sanitizer available throughout the building and wash your hands regularly.

All members of your group who are aged 16 and over are encouraged to check in via the NHS COVID-19 app when you arrive at our building. The QR codes will be located near the entrances.

If you have symptoms of COVID-19, have been told to self-isolate or have received positive test results within the last 10 days, you must not visit us.

If you are unable to attend the performance that you have booked you can exchange your tickets. If performances have to be cancelled or postponed we will be in contact as soon as possible.

For the safety and comfort of everyone, we are:

Continuing to deliver regular, enhanced levels of sanitation cleaning with particular attention to high-touch areas such as bannisters and toilets. We are also providing 100% fresh air through our ventilation system. Our toilets are ventilated 24 hours a day.

Our staff will continue to wear face coverings and maintain a safe distance where possible.

You do not currently need to provide proof of vaccination to visit us. However, should Government guidance change we will let you know via this page. We strongly recommend that you visit our website before every visit for updates.

Access

There is step-free access across the Royal Opera House, from our ground-floor café and foyer to a range of seats in our performance spaces. We also offer a free, specialized Access Membership to all visitors who need assistance. This service provides access to various facilities such as personalized seat allocation based on your requirements, ticket discounts, free companion tickets and more.

Out of consideration for those around you, please wear a face covering at all times, unless exempt for medical reasons. Please let a staff member know if you lip-read, or require to see the facial features of our staff – our staff can take you to a counter with a safety screen where masks can be removed for communication.

Please note that due to lift maintenance some areas of the building are not accessible. Find the latest information here.

Values

Our ROH Values and Behaviours

We at the Royal Opera House believe everyone should be treated in a respectful, acceptable and appropriate manner while on our premises. All who work in, with and visit the ROH have the right to feel welcome and free from the fear of abuse, racism and discrimination of any kind. The ROH is committed to upholding the following values and behaviours, and we ask that visitors and audiences also consider our values when they are with us:

Treating Everyone with Respect – embrace and celebrate all that we bring to the ROH.

Being Open – share, engage, learn and question, and empower others to do the same.

Valuing the Highest Standards – work together to deliver extraordinary experiences.

We have a zero-tolerance approach to disrespect and aggression and will remove anyone from our premises who behaves in an unacceptable way, according to our terms and conditions of sale. Anyone who is subject or witness to disrespectful and aggressive behaviour can report it to any member of staff or by contacting us online.