Visit us

Visit us

We welcome you back to the Royal Opera House for the 2021/22 Season. Read about getting into and around the building below, as well as finding out what's on.

Welcome

Welcome back to the theatre, shop and restaurants of the Royal Opera House, London.

We are open from 12noon Monday to Saturday and close after the evening performance. We also open on Sundays when there is a performance or event. For Main Stage performances we open 2 hours before the start of the performance. For performances in our Linbury Theatre we open 1 hour 30 minutes before the start of the performance. For other events on a Sunday please refer to the event for opening times.

We will be taking time to search all bags on entry. Please only bring a bag if necessary and avoid bringing large pieces of luggage. This will be carried out in the safest and quickest way possible.

Please bring a device to display your e-ticket. Please bring a payment card as we are a cashless venue.

Our cloakrooms are open. We ask you that you only use the cloakrooms if necessary as we are currently running on limited capacity. Where possible, please only bring a small bag that can be placed under your seat.

The Box Office counter is open from 90 minutes before the start of a performance until the performance starts. It is not open at any other time. You can find out what's on and book tickets or contact us at any other time via the website.

Water refill stations are available on all levels. Feel free to bring a reusable bottle with you, or purchase an ROH refillable bottle from our shop or café.

Where

How to get to the Royal Opera House

The Royal Opera House is in Covent Garden, the heart of London's theatreland.

Royal Opera House, Bow Street, London, WC2E 9DD

The nearest underground stations are Covent Garden, Leicester Square, Holborn, Charing Cross and Tottenham Court Road (step-free).

The nearest mainline train stations are Charing Cross, Waterloo and Euston.

Our closest bus stops are Aldwych, Drury Lane and Leicester Square Station.

The nearest Santander Cycle Stations are Tavistock Street, Wellington Street and Drury Lane.

We do not have on site parking facilities. The nearest NCP car parks are Drury Lane and Shelton Street.

Safety

COVID-19 safety guidelines

Audience safety is our number one priority and we want to welcome you back into the building in a way that keeps you, our staff and our artists safe. As part of our See it Safely and Good to Go commitment, significant safety measures remain in place across the organisation:

For the safety and comfort of everyone, we ask you to:

As a courtesy to each other and to our staff and artists, please wear a face covering when in our building, including throughout the performance, unless you are exempt, under the age of 12 or when eating and drinking.

Be mindful of others and their personal space, especially when queueing and moving around the theatre.

Please use the hand sanitizer available throughout the building and wash your hands regularly.

All members of your group who are aged 16 and over are encouraged to check in via the NHS COVID-19 app when you arrive at our building. The QR codes will be located near the entrances.

If you have any symptoms of COVID-19, have been advised to self-isolate or have tested positive in line with current government guidance, you must not visit us. We advise all visitors to take a Lateral Flow Test before coming to the Royal Opera House. Read more about our refunds policy.

If you are unable to attend the performance that you have booked you can exchange your tickets. If performances have to be cancelled or postponed we will be in contact as soon as possible.

For the safety and comfort of everyone, we are:

Continuing to deliver regular, enhanced levels of sanitation cleaning with particular attention to high-touch areas such as bannisters and toilets. We are also providing 100% fresh air through our ventilation system. Our toilets are ventilated 24 hours a day.

Our staff will continue to wear face coverings and maintain a safe distance where possible.

You do not need to provide proof of vaccination to visit us. We strongly recommend that you visit our website before every visit for updates.

Access

There is step-free access across the Royal Opera House, from our ground-floor café and foyer to a range of seats in our performance spaces. We also offer a free, specialized Access Membership to all visitors who need assistance. This service provides access to various facilities such as personalized seat allocation based on your requirements, ticket discounts, free companion tickets and more.

As a courtesy to each other and to our staff and artists, please wear a face covering when in our building, including throughout the performance, unless you are exempt, under the age of 12 or when eating and drinking. Please let a staff member know if you lip-read, or require to see the facial features of our staff – our staff can take you to a counter with a safety screen where masks can be removed for communication.

Please note that due to lift maintenance some areas of the building are not accessible. Find the latest information here.

Values

Our ROH Values and Behaviours

We at the Royal Opera House believe everyone should be treated in a respectful, acceptable and appropriate manner while on our premises. All who work in, with and visit the ROH have the right to feel welcome and free from the fear of abuse, racism and discrimination of any kind. The ROH is committed to upholding the following values and behaviours, and we ask that visitors and audiences also consider our values when they are with us:

Treating Everyone with Respect – embrace and celebrate all that we bring to the ROH.

Being Open – share, engage, learn and question, and empower others to do the same.

Valuing the Highest Standards – work together to deliver extraordinary experiences.

We have a zero-tolerance approach to disrespect and aggression and will remove anyone from our premises who behaves in an unacceptable way, according to our terms and conditions of sale. Anyone who is subject or witness to disrespectful and aggressive behaviour can report it to any member of staff or by contacting us online.