Attending a performance safely

Currently the building is only open to those who have a ticket for one our of our performances or tours. Find out more here about how to attend safely.

Whether it is your first time attending a performance at the Royal Opera House, or you are a regular attendee, here are some helpful guidelines to attending a performance safely.

If you or anyone in your household have symptoms of COVID-19 or have received a positive test within the last 14 days we kindly ask that you do not attempt to enter the building.

Our COVID safety measures
Further Information
Attending events

Please remember, it is important that you do not attend the theatre if you:

  • believe you may be infected with COVID-19, whether you have symptoms or not
  • have experienced symptoms in the last 14 days
  • have been in close proximity to anyone who has experienced symptoms in the last 14 days
  • have arrived in England in the last 14 days from a country where UK quarantine restrictions apply
  • have been instructed to self-isolate

We encourage anyone in your group that is clinically vulnerable, or who is in the same household or support bubble as someone who considers themselves vulnerable, to make their own assessment whether they should attend.

Buying tickets

Please note that we will be operating with e-tickets only. It is not possible to collect physical tickets.

If you purchase multiple tickets at a time, your group will be next to one another. According to current government guidelines, you must only attend performances with individuals from your household or support bubble.

Entering the building

As we are operating a timed-entry system in order to maintain physical distancing, please arrive at the time allocated to you on your ticket and pre-visit email.

We will be using a one-way system throughout the building. Please enter the Royal Opera House via the Bow Street entrance. It may take longer than usual to get into the building. We ask that audience members are patient and maintain a two-metre distance while queuing.

Upon entry, bags will be checked from behind a screen and thermal fever screening will take place. Our staff will then check e-tickets – please ensure you bring a device to show your e-ticket on.

NHS Test and Trace

Our NHS QR code will be on display at various points throughout the building. We will also be able to take the details of anyone who cannot use the QR code for any reason at the Box Office. Guests that refuse to share their details will not be able to enter the building. Everyone aged 16 and over must take part in Test and Trace in order to enter the building.

Moving around the building

Audiences must wear a face covering at all times, including when seated in the auditorium, unless medically exempt. This also applies to children from the age of 11. Face coverings must cover both the nose and mouth. Our staff will also be wearing face coverings. Please let us know if you lip-read – staff members can take you to a counter with a clear screen so that we can communicate safely without face coverings.

There is no lift or step-free access to the auditorium for tickets that use doors 1D, 2D, 3E and 4E due to maintenance work. Wheelchair and companion seats are still available on level 6 (door 6F) and in the Stalls Circle. Step-free access to the left hand side of the auditorium is subject to delay due to only one lift being in operation.

You will be directed to your seat, via a one-way system, as soon as you enter the Royal Opera House.

The auditorium

There is a one-way system in place in and out of the auditorium. Staff will be on hand to direct audience members to the nearest exit.

Groups of seats are separated by at least a one-metre distance. To ensure all audience members are kept safe, we ask that you remain in your allocated seat and wear a face covering at all times.

You now buy ice creams to be enjoyed inside the auditorium. To ensure safety, please only consume your ice cream at your seat. You will not be permitted to walk around our consume it anywhere else in the building at this time. Please only remove your face covering to consume your ice cream whilst seated and wear it at all other times.

In the case of an emergency, please listen to staff and follow instructions to safely exit the building.

At the end of the performance, you will exit row by row in order to ensure physical distancing between groups. Please remain seated until a member of staff shows you which exit to use.

Cleaning

We will be frequently cleaning high-touch areas such as door handles, bannisters and toilets. Hand-sanitizing stations will be provided throughout the building.

The Main Stage auditorium is fogged regularly to ensure that no viruses live on surfaces or seats.

Facilities

Audience members will be able to use toilet facilities.

No cloakroom facilities will be available. We ask that audience members only bring essential items that they are able to store under their seat. Large items cannot be admitted into the auditorium.

We are currently operating as a cashless venue and can only accept card payments.

Further information
Dress code

There is no formal dress code. We want everyone to feel comfortable and able to engage with what is happening on stage, and so we encourage audiences and visitors to wear whatever they feel comfortable wearing. We only ask that feet and torsos are covered.

Children

Anyone is welcome at the Royal Opera House. Please do not bring children under the age of five into the auditoria unless they are attending a specific family event. We welcome children aged 5­–14 – they must have their own ticket and sit next to an accompanying adult.