Attending a performance or event
Welcome back to our theatres, restaurants, bars and shop. Our guidance has changed as of September 2021. Find out about our current safety measures and explore all you might need to know about attending an event at the Royal Opera House.
The safety of our visitors and staff are still our priority and we continue to have strict cleaning regimes and enhanced ventilation in place. All performances, events and tours are being sold at full seating capacities. You do not currently need to provide proof of vaccination to visit us. However, should Government guidance change we will let you know via this page. We strongly recommend that you visit our website before every visit for updates.
As a courtesy to each other and to help us provide a comfortable and enjoyable experience for everyone, please wear a face covering. Please be mindful of others and their personal space when moving around the theatre queueing for bars and toilets.
We continue to have strict cleaning regimes and enhanced ventilation in place. We are frequently cleaning high-touch areas such as door handles, bannisters and toilets. We provide 100% fresh air through our ventilation system. Our toilets are ventilated 24 hours a day. Auditoria seating is also subject to anti-viral fogging regularly to ensure that no viruses live on surfaces or seats.
There are hand-sanitizing stations throughout the building.
We kindly ask that you do not attend the theatre if you:
We encourage anyone in your group that is clinically extremely vulnerable, or who is in the same household or support bubble as someone who considers themselves vulnerable, to make their own assessment whether they should attend.
All members of your group who are aged 16 and over are encouraged to check in via the NHS COVID-19 app when you arrive at our building. The QR codes will be located near the entrances.
Please note that we will be operating with e-tickets only. It is not possible to collect physical tickets. Please bring a device to show your e-ticket on or print it out before you come to the theatre.
The Box Office counter is open from 90 minutes before the start of a performance until the performance starts. It is not open at any other time. You can find out what's on and book tickets or contact us at any other time via the website.
We operate regular bag searches for safety purposes. At this time, security staff will do this from behind a screen, in a contact-free way.
Step-free access is available on both the right-hand side and left-hand side of the auditorium. Step-free access to the left hand side of the auditorium is currently subject to delay due to only one lift being in operation.
Please note that due to ongoing lift maintenance there is no guaranteed lift access to Balcony Left in the Main Stage Auditorium. If you require lift access, we do not recommend booking seats in Balcony Left.
The Royal Opera House is committed to accessibility for everyone. We encourage all customers with access requirements to join our Access Scheme, or to get in touch with us so that we can meet your requirements and preferences.
You can find the layout of our auditoria here.
You may not be able to see all of the stage from some seats in the theatre. This can be due to it being a side view, or because of obstructions like tier ledges, safety rails, pillars or ceiling overhang. You can find out about view restrictions and other details for a particular seat either online, by telephone or at the box office.
Standing places are not recommended for people under 5'4'' (1.6m), due to view restrictions from tier ledges, leaning bars or audience members in the row in front.
Camera restricted view seats; and listening seats may still be available for performances on the Main Stage.
In the case of an emergency, please listen to staff and follow instructions to safely exit the building.
You can buy ice creams to be enjoyed inside the auditorium.
Drinks are not permitted inside the auditoria except bottled water. Drinks bought at our bars must be consumed before entering.
Audience members can use toilet facilities, which are regularly sanitised and ventilated 24 hours a day.
Cloakroom facilities are not available. Please bring only essential items that you can store under your seat. Large items cannot be taken into the auditorium.
We are a cashless venue and we can only accept card and contactless payment methods.
There is no formal dress code. We want everyone to feel comfortable and able to engage with what is happening on stage, and so we encourage audiences and visitors to wear whatever they feel comfortable wearing. We only ask that feet and torsos are covered.
Anyone is welcome at the Royal Opera House. Please do not bring children under the age of five into the auditorium unless they are attending a specific family event. We welcome children aged 5 and above. They must have their own ticket and sit next to an accompanying adult.
On the website, we indicate where a performance might be different from usual. These indicators can be found next to performances listed on a production page, or on the event page for that performance. These indicators are explained below:
View or download our risk assessment for performances at the Royal Opera House (PDF, 194 KB)