Attending a performance or event

Welcome back to our theatres, restaurants, bars and shop. Find out about our current safety measures and explore all you might need to know about attending an event at the Royal Opera House.

The safety of our visitors and staff are still our priority and we continue to have strict cleaning regimes and enhanced ventilation in place. All performances, events and tours are being sold at full seating capacities. You do not currently need to provide proof of vaccination to visit us. However, should Government guidance change we will let you know via this page. We strongly recommend that you visit our website before every visit for updates.

Security Level

Due to increased security risks in the UK, we would like to draw your attention to our security measures.

We will take time to search all bags on entry in a contact-free manner. Please only bring a bag if necessary and avoid bringing large pieces of luggage. This will ensure that everyone can get into their seat as quickly as possible.

Thank you for your cooperation.

Current safety measures
Requirement to wear a face mask

Visitors and audiences are required to wear a face mask in all parts of the Royal Opera House, including at all times during the performance, in line with the latest government guidance. Exceptions remain in place for those who are exempt for medical reasons, those under 11 years old and while eating or drinking. Everyone is required to wear a face mask at all times in the auditoria.

If you are an adult that is exempt please help staff identify this by wearing a badge or a lanyard. You can download an exemption card or  order a free badge from TFL.

As a courtesy to each other and to help us provide a comfortable and enjoyable experience for everyone, please be mindful of others and their personal space when moving around the theatre and queueing for bars and toilets.

Taking a lateral flow test

We encourage all visitors to take a Lateral Flow Test before coming to the Royal Opera House. If the test is positive, please do not attend and follow the latest protocols. Instead, email the Box Office as soon as possible and we will return your tickets for credit on your account, which you can use for a future booking. Read more about our refunds policy.

Enhanced cleaning

We continue to have strict cleaning regimes and enhanced ventilation in place. We are frequently cleaning high-touch areas such as door handles, bannisters and toilets. We provide 100% fresh air through our ventilation system. Our toilets are ventilated 24 hours a day. Auditoria seating is also subject to anti-viral fogging regularly to ensure that no viruses live on surfaces or seats.

There are hand-sanitizing stations throughout the building.

COVID-19 symptoms and testing

We advise all visitors to take a Lateral Flow Test before coming to the Royal Opera House.

If you have any symptoms of COVID-19, have been advised to self-isolate or have tested positive in line with current government guidance, you must not visit us.

If the above applies to you, email the Box Office as soon as possible but no later than the start time of the performance you are due to attend and we will return your tickets for credit on your account, which you can use for a future booking. Read more about our refunds policy.

NHS Test and Trace

All members of your group who are aged 16 and over are encouraged to check in via the NHS COVID-19 app when you arrive at our building. The QR codes will be located near the entrances.

Tickets
E-tickets

Please note that we will be operating with e-tickets only. It is not possible to collect physical tickets. Please bring a device to show your e-ticket on or print it out before you come to the theatre.

Box Office opening times

The Box Office counter is open from 90 minutes before the start of a performance until the performance starts. It is not open at any other time. You can find out what's on and book tickets or contact us at any other time via the website.

Moving around the building
Security

We operate regular bag searches for safety purposes. At this time, security staff will do this from behind a screen, in a contact-free way.

Step-free access

Step-free access is available on both the right-hand side and left-hand side of the auditorium. Step-free access to the left hand side of the auditorium is currently subject to delay due to only one lift being in operation.

Changes to lift access

Please note that due to ongoing lift maintenance there is no guaranteed lift access to Balcony Left in the Main Stage Auditorium. If you require lift access, we do not recommend booking seats in Balcony Left.

The Royal Opera House is committed to accessibility for everyone. We encourage all customers with access requirements to join our Access Scheme, or to get in touch with us so that we can meet your requirements and preferences.

The auditoria

You can find the layout of our auditoria here.

You may not be able to see all of the stage from some seats in the theatre. This can be due to it being a side view, or because of obstructions like tier ledges, safety rails, pillars or ceiling overhang. You can find out about view restrictions and other details for a particular seat either online, by telephone or at the box office.

Standing places are not recommended for people under 5'4'' (1.6m), due to view restrictions from tier ledges, leaning bars or audience members in the row in front.

Camera restricted view seats; and listening seats may still be available for performances on the Main Stage.

In the case of an emergency, please listen to staff and follow instructions to safely exit the building.

Ice creams

You can buy ice creams to be enjoyed inside the auditorium.

Drinks

Drinks are not permitted inside the auditoria except bottled water. Drinks bought at our bars must be consumed before entering.

Water refill stations are available on all levels. Feel free to bring a reusable bottle with you, or purchase an ROH refillable bottle from our shop and bars.

Facilities
Toilets

Audience members can use toilet facilities, which are regularly sanitised and ventilated 24 hours a day.

Cloakroom

Our cloakrooms are open. We ask you that you only use the cloakrooms if necessary as we are currently running on limited capacity. Where possible, please only bring a small bag that can be placed under your seat.

Cash and card payments

We are a cashless venue and we can only accept card and contactless payment methods.

Shop

The shop will be open Monday to Saturday from midday until the start of the evening performance, and on Sundays when there is a performance.

Dress code

There is no formal dress code. We want everyone to feel comfortable and able to engage with what is happening on stage, and so we encourage audiences and visitors to wear whatever they feel comfortable wearing. We only ask that feet and torsos are covered.

Attending with children

Anyone is welcome at the Royal Opera House to enjoy our public spaces, shop and cafe. Please do not bring children under the age of five into the auditorium unless they are attending a specific family event. We welcome children aged 5 and above into our performances (younger children are welcome at specific family events and some of our tours). They must have their own ticket and sit next to an accompanying adult.

Further information
Types of event

On the website, we indicate where a performance might be different from usual. These indicators can be found next to performances listed on a production page, or on the event page for that performance. These indicators are explained below:

  • BSL: the performance will be interpreted from the side of the stage by a British Sign Language (BSL) interpreter.
  • Cast change: the casting for this performance is different from previously advertised. Click to expand and see further details.
  • Early start: the performance or event begins earlier than might be expected, e.g. 7pm instead of 7.30pm, or 12pm instead of 2pm. Please check the start time before making travel plans.
  • Filming: there will be cameras in the auditorium or studio. In the main auditorium, some sightlines may be affected by the cameras, and tickets for these seats are sold only over the phone and are not available online. Please contact the Box Office by email at BoxOffice@roh.org.uk.
  • First perf.: the first performance of a run.
  • Last perf.: the last performance of a run.
  • Matinee: this performance or event takes place during the day rather than in the evening.
  • No interval: this performance or event runs straight through without an interval.
  • Relaxed: this performance has been modified to make it accessible for audience members with Autism Spectrum Disorders or other learning disabilities. Changes might include: introductions to characters at the start of performances to prevent surprises or shocks during the show; adjustments to the lighting and sound; removal of pyrotechnics or other stage effects that can be startling; or other changes made in consultation with these audiences. There may be more sound and movement from audience members, as well as opportunities for them to take time out from the performance.
Risk Assessments

View or download our risk assessment for performances at the Royal Opera House (PDF, 194 KB)