Attending a performance safely

Currently the building is only open to those who have a ticket for one our of our performances or tours. Find out more here about how to attend safely.

We are following the latest UK Government guidance. You can now attend a performance or a tour in groups of up to six people or two households. You must maintain social distancing from other groups at all times. Should the guidance change and impact your visit, we will let you know.

If you or anyone in your household have symptoms of COVID-19 or have received a positive test within the last 14 days we kindly ask that you do not attempt to enter the building.

Whether it is your first time attending a performance at the Royal Opera House, or you are a regular attendee, here are some helpful guidelines to attending a performance safely.

Current safety measures
Further Information
Attending an event
COVID-19 symptoms

It is important that you do not attend the theatre if you:

  • have tested positive for COVID-19 in the last 14 days
  • believe you may be infected with COVID-19, whether you have symptoms or not
  • have experienced symptoms in the last 14 days
  • have been in close proximity to anyone who has experienced symptoms in the last 14 days
  • have arrived in England in the last 14 days from a country where UK quarantine restrictions apply
  • have been instructed to self-isolate
Clinically vulnerable visitors

We encourage anyone in your group that is clinically vulnerable, or who is in the same household or support bubble as someone who considers themselves vulnerable, to make their own assessment whether they should attend.

Buying tickets
E-tickets

Please note that we will be operating with e-tickets only. It is not possible to collect physical tickets. Please bring a device to show your e-ticket on or print it out before you come to the theatre.

Ticket limits

Our current ticket limit is four tickets per performance. You must practise physical distancing from other groups at all times. If the guidance changes and your visit is impacted, we will let you know.

From 19 July 2021 we may be able to make more seats available, subject to government guidance on social distancing. This means that you may be seated next to another group, and may not be distanced from others as currently indicated.

Entering the building
Timed entry

We are operating a timed-entry system in order to maintain physical distancing. Please arrive at the time allocated to you on your ticket and pre-visit email.

One-way system

We will be using a one-way system throughout the building. Please enter the Royal Opera House via the Bow Street entrance. It may take longer than usual to get into the building. We ask that audience members are patient and maintain distance between themselves and others while queuing. Once inside the theatre, you will be directed to your seat via a one-way system.

Security and temperature checks

Your bags will be checked from behind a screen and your temperature will be checked with a thermal fever screen.

NHS Test and Trace

Our NHS QR code will be on display at various points throughout the building. We will also be able to take the details at the Box Office of anyone who cannot use the QR code for any reason. Everyone aged 16 and over must take part in Test and Trace in order to enter the building. Guests that refuse to share their details will not be able to enter the building.

Moving around the building
Step-free access

There is no lift or step-free access to the auditorium for tickets that use doors 1D, 2D, 3E and 4E due to maintenance work. Wheelchair spaces and companion seats are still available on level 6 (door 6F) and in the Stalls Circle. Step-free access to the left hand side of the auditorium is subject to delay due to only one lift being in operation.

Face coverings

Audiences must wear a face covering at all times, including when seated in the auditorium, unless medically exempt. This also applies to children aged 11 and above. Face coverings must cover both the nose and mouth. Our staff will also be wearing face coverings.

Please let us know if you lip-read. Staff members can take you to a counter with a clear screen so that we can communicate safely without face coverings.

The auditorium

There is a one-way system in place in and out of the auditorium. Staff will direct you to your seat and to the nearest exit.

In the case of an emergency, please listen to staff and follow instructions to safely exit the building.

Your seats

Groups of seats are separated by at least a one-metre distance. Remain in your allocated seat and wear a face covering at all times.

Ice creams

You now buy ice creams to be enjoyed inside the auditorium. Please eat your ice cream at your seat. You will not be permitted to walk around or eat it anywhere else in the building. Please only remove your face covering to eat your ice cream whilst seated and wear it at all other times.

Cleaning

We are frequently cleaning high-touch areas such as door handles, bannisters and toilets. There are hand-sanitizing stations throughout the building.

The Main Stage auditorium is subject to anti-viral fogging regularly to ensure that no viruses live on surfaces or seats.

Facilities
Toilets

Audience members can use toilet facilities.

Cloakroom

Cloakroom facilities are not available. Please bring only essential items that you can store under your seat. Large items cannot be taken into the auditorium.

Cash and card payments

We are currently operating as a cashless venue and we can only accept card payments.

Risk Assessments

View or download our risk assessment for performances at the Royal Opera House (PDF, 194 KB)

View or download our risk assessment for Current, Rising (PDF, 317 KB)

Further information
Dress code

There is no formal dress code. We want everyone to feel comfortable and able to engage with what is happening on stage, and so we encourage audiences and visitors to wear whatever they feel comfortable wearing. We only ask that feet and torsos are covered.

Children

Anyone is welcome at the Royal Opera House. Please do not bring children under the age of five into the auditorium unless they are attending a specific family event. We welcome children aged 5­ and above. They must have their own ticket and sit next to an accompanying adult.