Gift Certificates FAQs

What is a gift certificate and where can I buy one?

You can buy a gift certificate to give to someone else, who can then redeem the value of the certificate against either tickets or Friends membership. You can buy a ticket gift certificate or a membership gift certificate online.

If I buy a gift certificate online, what do I receive?

You will receive the gift by post, which you can then give to the intended recipient. The certificate will have a unique number and includes instructions (also given below) on how it can be redeemed, either online or by telephone. Unfortunately we cannot send gift certificates to overseas addresses.

Do I have to use the gift certificate by a certain date?

Gift certificates must be used within 36 months from the date of purchase.

How do I redeem a ticket gift certificate online?
  • Go to www.roh.org.uk and select your tickets for the production you would like to attend.
  • When you Proceed to checkout you will need to sign in or register.
  • Below the summary of your order there will be space to enter your unique certificate number.
  • Once you have entered your certificate number the payment amount will be reduced by the value of the certificate.
  • Please Accept the terms and conditions, add a donation if you wish to, and Place your order.
  • You have now purchased your tickets. The rollout of e-tickets offers our visitors greater flexibility and security, and is a vital step towards us meeting our environmental obligations. For the 2021/22 Season, customers who are unable to receive an e-ticket, and therefore require a paper ticket to be sent to them, will be able to do so for a charge of £2 per UK transaction, or £9.50 if international postage is required.
How do I redeem a membership gift certificate online?
  • Go to www.roh.org.uk/support/membership/friends and sign in or register.
  • Find the level of membership indicated on the gift certificate and click the Join/Renew button below.
  • On the next page click Add to Basket.
  • Proceed to checkout and below the summary of your order there will be space to enter your unique certificate number.
  • Once you have entered your certificate number the payment amount will appear as zero. Please Accept the terms and conditions, add a donation if you wish to, and Place your order.
  • Your membership will now be activated, so whenever you sign in you will be able to view Friends’ information by clicking your name at the top of the screen.
How do I redeem a membership gift certificate by telephone?

Telephone the Friends’ Office on +44 (0)20 7212 9268 with your certificate number, name and address details to hand.