Supplier guidelines
The Royal Opera House sources a wide range of goods and services to help us achieve our goal of giving many more people the opportunity to enjoy and engage with exceptional ballet and opera.
The Royal Opera House views its suppliers as partners: an invaluable part of our ability to perform world class productions and to bring opera and ballet to people across the U.K. and beyond. We aim to work with suppliers who share our values. We also aim to avoid business practices which harm the environment or individuals and communities, which you can read about in Our Commitments. We expect all suppliers to adhere to our Supplier Code of Conduct.
Working with us
When working with suppliers, we send requests for goods and services through formal means, usually as a Royal Opera House Purchase Order. Requests via other formats, such email and telephone, should not be accepted and may not have come from the Royal Opera House.
All orders will be subject to our standard terms and conditions [link to document] unless different terms and conditions have been negotiated between the supplier and the Royal Opera House.
Supplier payment processes
The Royal Opera House's standard payment terms are Net 30 (payment made within 30 days of when the invoice is received) unless different terms have been negotiated and agreed. We will need written evidence of this.
We recommend that any invoices sent to the Royal Opera House adhere to our invoicing standards. Please ensure that invoices include all the relevant information so as to not delay payment. Any invoice which does not comply with these terms will be returned to the supplier for resubmission with the correct information.
Royal Opera House Covent Garden Foundation, a charitable company limited by guarantee incorporated in England and Wales (Company number 480523) Charity Registered (Number 211775)