Royal Opera House Access Membership
The Royal Opera House Access Membership is open to any EU resident who has a disability as defined by the Equality Act 2010.
We are committed to making your visit as enjoyable as possible and can assist you in all aspects of your booking. Our dedicated team can advise you on our facilities and discuss any particular requirement.
For information on ROH Access Membership and to request a registration form, please contact the Box Office on +44 (0)20 7304 4000 or download an Access Membership registration form.
- Download the Access Membership Registration Form (Word Document, 3MB).
- Download the Access Membership Registration Form (PDF, 3MB).
Facilities and services offered to our Members include:
- Personalized assistance in all aspects of your booking from our dedicated team.
- Personalized seat allocation, based on your seating preferences, subject to availability.
- Free mailing of our season guides sent to you in your preferred format (audio CD, large print or standard).
- Same day telephone booking for Day Tickets (subject to availability), normally only available to purchase in person at the Box Office.
- Personalized Membership card and unique Membership number.
- Priority booking and reduced price tickets for British Sign Language users for interpreted performances, subject to availability.
- Reduced price tickets available to Members who are in receipt of disability-related state benefits (proof of eligibility required - please see registration form for further information).
- One complimentary ticket if you require continual supervision/assistance inside the auditorium and during the performance (proof of eligibility required – please see registration form for further information).
N.B: The Royal Opera House reserves the right to cancel and refund any discounted or complimentary tickets that contravene our discount/complimentary ticket booking policies.
Please allow up to two weeks for your registration to be processed.
Access members can book online, over the phone, in person or by booking form (mailed to all Access Members, together with a season guide, at the onset of each booking period).
We recommend that Access Members make themselves as familiar with the seating as possible before making a booking. If in doubt, please contact the Box Office Access department on 020 7304 4000 or email firstname.lastname@example.org. Please also take a moment to make yourself familiar with the two seating plans below, which detail the position of exits, lifts, toilets and include the number of steps within each area of seating.
Please ensure that you sign in to your Access Membership account before making an Access booking online. Once completed, please notify the Box Office Access department of any additional accessibility information you think might be relevant to your booking.
Those Access Members who have previously booked online at www.roh.org.uk (and still have a live online account) should continue to use their current email log-in and password as standard.
- Please title the email ACCESS ONLINE
- Include the email address with which you will sign-in
- Include your full name, postal address and (if possible) Access Membership number
- We will then set you up online and email you a simple set of instructions on how to sign-in and navigate your account.
Please DO NOT go ahead and set-up an online account independently, as this will result in multiple booking accounts, problems with your log-in and your online account not possessing the relevant Access information or, where applicable, discount eligibility.
If you make an Access booking online and have particular requirements of which we and Front of House need to be aware (such as a wheelchair transfer; loan of House wheelchair; accommodation of portable oxygen facility; presence of an assistance/guide dog; Assisted Hearing Facility; Audio Introduction request; Assistant Pass request, etc), please ensure you notify email@example.com as soon as possible, so we and Front of House can accommodate you accordingly.
For those eligible, both the 25% discount on your own personal ticket and the free companion ticket are applicable to one performance per production (ie, one performance in a run of Alice’s Adventures in Wonderland, one performance in a run of Rigoletto, etc). If you wish to see more than one performance of the same production, any additional bookings will be charged at full price. Bookings will continue to be monitored daily for any discrepancy. We will retain any tickets where a discount has been duplicated whilst we contact the customer to arrange additional payment/cancellation.
There are up to 19 spaces for wheelchair users in the main auditorium which can be made available at every performance. These are in the Stalls Circle, Grand Tier, Balcony and Upper Amphitheatre. At least one wheelchair space and companion seat will be retained for sale with the Day Tickets on the morning of each performance. Access Members may buy this space, subject to availability, in person or on the telephone.
When booking wheelchair spaces, please inform the Box Office of any further specific requirements. Our Box Office and Front of House staff can also advise you on approximate distances between the main foyer, the auditorium, bar facilities, exits and access toilets.
Access from the Covent Garden Piazza and Bow Street is through revolving doors which are equipped with a slow push button.
The Box Office, Royal Opera House Shop, Information Desk and Cloakroom are all situated at entrance level below the Paul Hamlyn Hall. Counter heights at the Box Office, some bars and some public telephone points are designed to be accessible for wheelchair users. There is also a waiter service available to wheelchair users at the Paul Hamlyn Hall bar.
Customers with mobility impairments who book Auditorium Right tickets are advised to dine in the Crush Room, Amphitheatre Bar or Amphitheatre Restaurant. Customers with mobility impairments who book Auditorium Left should dine in the Crush Room, Paul Hamlyn Hall or Balcony Restaurant. This will guarantee easy access. It is always advisable that wheelchair users book directly with ROH Restaurants on +44 (0) 20 7212 9254 to ensure that the table reserved is accessible.
44 tickets in the Main Auditorium only are sold from 10am on the day of the performance. This is limited to one ticket per person, exclusively to personal callers at the Box Office. However, as an Access Member, you are welcome to buy up to two tickets per performance over the telephone, on a first-come/first-served basis, subject to availability.* It is therefore advisable to contact the Box Office as early as possible from 10am.
For performances which fall on a Sunday or Public Holiday, you may contact us in the final hour of Box Office trading on the last working day before the performance, subject to availability.**
*Please note that Day Tickets are available for standard ROH Main Auditorium productions only, not Gala performances or those by a visiting company.
** For performances on a Sunday or Public Holiday, there is no telephone or email service and the Box Office is open to personal callers only.
Unisex accessible toilets are located:
- Next to the main toilet by the cloakroom off the main entrance
- In the Link opposite the Information Desk at the Box Office
- Off the Amphitheatre bar and also close to all Main Auditorium wheelchair spaces
- Next to toilet facilities in the Linbury Studio
Unisex accessible toilets are equipped with an alarmed pull cord in case of emergency. In the larger group of toilets, a cubicle with grab rails is provided to assist people with mobility difficulties. These cubicles are clearly marked on the door.
Lifts and Stairs
There is lift access to all levels of the Main Auditorium except the Orchestra Stalls, which can be reached by a minimum of nine steps and a maximum of 18. There are more than 100 seats in the Stalls Circle, Balcony and Amphitheatre which are accessible without the need to negotiate steps. In addition, many seats in these areas and in the Grand Tier are accessible by 10 steps or fewer.
You can borrow a wheelchair when you visit the Royal Opera House. Please contact the Box Office on +44 (0)20 7304 4000 to arrange this facility in advance.
For some opera productions in the Main Auditorium, one performance is BSL interpreted. These are highlighted in the season guides. If you are a BSL user, we will offer you priority booking and capped priced tickets as near to the interpreter as possible. Please contact the Box Office for more information.
Surtitles are supplied for all opera performances, including those sung in English. The surtitles are projected on to a screen above the stage, or to a monitor close to the seats.
A small number of performances in external venues may offer a number of Relaxed Performances. These have been modified to be more accessible for audience members with Autism Spectrum Disorders or other learning disabilities.
Changes made might include: introductions to characters at the start of performances to prevent surprises or shocks during the show; adjustments to the lighting and sound; removal of pyrotechnics or other stage effects that can be startling; or other changes made in consultation with these audiences.
There may be more sound and movement from audience members, as well as opportunities for them to take time out from the performance.
One Box Office sales position, the Information Desk and all bars have induction loops to assist customers with impaired hearing.
A Trantec radio system assisted-hearing facility has been installed inside the Main Auditorium and the Linbury Studio. The Clore Studio and the Crush Room are scheduled to have the system installed in the near future.
To benefit from the system, you are welcome to borrow a set of headphones and a special receiver from the Front of House Duty Manager in the Main Entrance foyer. The unit is designed to pick up a radio signal which amplifies the sound and can be borrowed free of charge. Alternatively, if you wear a hearing aid, you may borrow an induction collar which can be used in conjunction with the “T” position of your aid.
You may reserve this equipment in advance from the Box Office on +44 (0)20 7304 4000.
Audio-Introduced Performances and Large Print information
An Audio Introduction is an aural complement to the printed programme. It provides a detailed synopsis of the work, as well as description of the set, costumes and more.
It starts approximately 15 minutes before the start of the performance and five minutes before the end of each interval. Headsets, on loan free of charge, can be collected from the Duty House Manager's desk in the Main Entrance foyer. You may reserve the facility in advance when you make a booking.
The same information is also available on Audio CD prior to your visit. Please contact the Box Office to request a copy, free of charge, or listen to it online on iTunesU. The Audio Introductions and season Audio Guide are produced for the Royal Opera House by the company Sightlines. Find out more about Sightlines.
Large print cast lists and synopses are available on the day of the performance. These can be collected from the Duty House Manager’s desk in the main foyer. Menus in our restaurants are available in large print.
Assistance dogs are welcome in all spaces of the Royal Opera House. If you would like your dog to remain with you during the performance, please mention this when booking your seats to ensure you are given a seat with sufficient space. If you prefer, you may leave your dog with a member of Front of House staff during the performance.
In the case of an emergency, if it is safe to do so, we will try to reunite a dog with its owner prior to evacuating the building. If this is not possible, staff will bring your dog to the appropriate assembly point.
Fire and Emergency
Refuges for customers with limited mobility are located throughout the building. In the event of an evacuation, you will be escorted to the nearest refuge by a member of staff. If you have a dog with you, the dog should accompany you to the refuge. If your dog is not with you, a member of Front of House staff will reunite you with your dog at the earliest opportunity.
Restaurants and Bars
There are numerous areas, located throughout the building, where refreshments are available. Please contact ROH Restaurants for more information. E-mail firstname.lastname@example.org or phone +44 (0)20 7212 9254.
There is no designated parking at the Royal Opera House. The nearest NCP car parks are in Drury Lane and Shelton Street. We are currently undergoing some construction work as part of the Open Up project, so the drop-off point outside the Bow Street entrance is currently suspended - please use Russell Street, or Floral Street after 6pm or on weekends. Accessible parking bays in Bow Street are also suspended, and the accessible parking bays on Floral Street are only available from 6pm or on weekends; these accessible parking bays are all under the jurisdiction of Westminster Council. You can get 50% off parking at Q-Park car parks via the Theatreland Parking Scheme. To qualify, you must get your parking ticket validated at the Main Entrance foyer desk. Visit www.q-park.co.uk or telephone 0870 442 0104 for more details.