Accessibility links

Access

Royal Opera House Access Membership

The Royal Opera House Access Membership is open to any EU resident who has a disability as defined by the Equality Act 2010.

We are committed to making your visit enjoyable and we can assist you in all aspects of your booking. Our dedicated team can advise you of our facilities and discuss any particular requirement.

For information on the free Royal Opera House Access Membership and to request a registration form, please contact the Box Office on  +44 (0)20 7304 4000 or download an Access Membership Registration form.

Facilities and services offered to our Members include:

  • Personalized assistance in all aspects of your booking from our dedicated team.
  • Personalized seat allocation, based on your seating preferences, subject to availability.
  • Free mailing of our season guides sent to you in your preferred format (audio CD, large print or standard).
  • Same-day telephone booking for Day Tickets (subject to availability), normally only available to purchase in person at the Box Office.
  • Personalized membership card and unique membership number.
  • Priority booking and reduced price tickets for British Sign Language users for interpreted performances, subject to availability.
  • Reduced price tickets available to Members who are in receipt of disability-related state benefits (proof of eligibility required – please see registration form for further info).
  • One complimentary ticket if you require continual supervision inside the Auditorium and during the performances (proof of eligibility required – please see registration form for further info).

Please allow up to three weeks for your registration to be processed.

Access Information

Wheelchair Access

There are up to 19 spaces for wheelchair users in the main auditorium, which can be made available at every performance. They are in the Stalls Circle, Grand Tier, Balcony and Upper Amphitheatre level. At least one wheelchair space and companion seat will be made available for sale from 10am on the day of the performance.

Access Members may buy this space subject to availability, in person or on the telephone. Please note that Day Wheelchair & Companion Spaces are not available for Galas and some visiting company performances.

There are four spaces for wheelchair users in the Linbury Studio Theatre, in the Upper Gallery. There are also access two spaces for wheelchair users in the Clore Studio.

When booking wheelchair spaces please let the Box Office know if you have any particular requirements. Our Box Office and Front of House staff can also advise you of the distances to be travelled between the main foyer, auditorium, bar facilities and unisex wheelchair-accessible toilets.

Access from the Covent Garden Piazza and Bow Street is through revolving doors which are equipped with a slow push button.

The Box Office, Royal Opera House Shop, Information Desk and Cloakroom are situated at the entrance level below the Paul Hamlyn Hall. Counter heights at the Box Office, in some bars and at some public telephone points are designed to be accessible for wheelchair users. There is a waiter service available to wheelchair users at the Paul Hamlyn Hall Bar.

N.B. It is highly advisable for wheelchair users who book Auditorium-Right tickets to dine in the Crush Room, Amphitheatre Bar, or Amphitheatre Restaurant. Wheelchair users who book Auditorium-Left should dine in the Crush Room, Paul Hamlyn Hall, or Balcony Restaurant. This will ensure easy access. It is always advisable that wheelchair users book directly with our restaurant reservation service on 020 7212 9254 to ensure that the table reserved is accessible.

Day Tickets

67 tickets in the main Auditorium only are sold from 10:00am on the day of the performance. Normally only one ticket per person is available exclusively to personal callers at the Box Office however as an Access Member you are welcome to buy up to two tickets per performance over the telephone, on a first-come, first-served basis, subject to availability. It is therefore advisable to contact the Box Office as early as possible from 10am.

For performances which fall on a Sunday or Public Holiday, you may contact us in the final hour of Box Office trading on the last working day before such a performance, subject to availability.

Accessible Toilets

Unisex wheelchair-accessible toilets are located:

  • Next to the main toilet by the cloakroom off the main entrance
  • In the Link opposite the Information Point at the Box Office
  • Off the Amphitheatre bar and also close to all main auditorium wheelchair places
  • Next to toilet facilities in the Linbury Studio Theatre

Wheelchair unisex toilets are equipped with an alarmed pull cord in case of emergency.

In the larger group of toilets, a cubicle with grab rails is provided to assist people with mobility difficulties. These cubicles are clearly marked on the door.

Lifts and Stairs

There is lift access to all levels of the main auditorium except the Orchestra Stalls, which can be reached by a minimum of nine steps and a maximum of 18. There are more than 100 seats in the Stalls Circle, Balcony and Amphitheatre which are accessible without the need to negotiate steps. In addition to this, many seats in these areas and in the Grand Tier are accessible by 10 steps or less.

You can borrow a wheelchair when you visit the ROH. Please contact the box office on +44 (0)20 7304 4000 to arrange this facility in advance.

Sign-Language-Interpreted Performances

For some opera productions in the main auditorium one performance is BSL interpreted. These are highlighted in the bimonthly booking brochure. Please contact the Box Office for more information.

Surtitles are supplied for all opera performances, including those sung in English. The surtitles are projected on to a screen above the stage, or to a monitor close to the seats.

Assisted-Hearing Facility

One Box Office sales position, the Information Desk and bars have induction loops to assist customers with impaired hearing.

A Trantec radio system assisted-hearing facility has been installed inside the main auditorium and the Linbury. The Clore and the Crush Room are scheduled to have the system installed in the near future.

To benefit from the system, you are welcome to borrow a free set of headphones and a special receiver from the Front of House Duty Manager in the Main Entrance Foyer. The unit is designed to pick up a radio signal which amplifies the sound.

Alternatively, if you wear a hearing aid, you may borrow an induction collar which can be used in conjunction with the “T” position of your aid.

You may reserve this equipment in advance from the Box Office on +44 (0)20 7304 4000.

Audio-Introduced Performances and Large Print information

Audio Introductions are an aural complement to the printed programme. They provide a detailed synopsis of the work, as well as description of the set, costumes and more.

It starts approximately 15 minutes before the start of the performance and five minutes before the end of each interval. Headsets, on loan free of charge, can be collected from the Duty House Manager’s desk in the main foyer, or you may reserve the facility in advance when you make a booking.

The same information is also available on Audio CD prior to your visit. Please contact the Box Office to request a copy, free of charge, or listen to it online on iTunesU.

Large print cast lists and synopses are available on the day of the performance. These can be collected from the Duty House Manager’s Desk in the main foyer. Menus in our restaurants are available in large print.

Assistance Dogs

Assistance dogs are welcome in all spaces of the Royal Opera House. If you would like your dog to remain with you during the performance, please mention this when booking your seats to ensure you are given a seat with enough space. If you prefer, you may leave your dog with a member of staff during the performance.

In the case of an emergency, and only if it is safe to do so, we will try to reunite a dog with its owner prior to evacuation of the building. If not, our staff will bring your dog to the appropriate assembly point.

Fire and Emergency

Refuges for customers with limited mobility are located throughout the building. In the event of an evacuation, you will be escorted to the nearest refuge by a member of staff. If you have a dog with you, the dog should go to the refuge. If your dog is not with you, a member of Royal Opera House management will reunite you later.

Restaurants and Bars

There are many areas where refreshments are available. Please contact Royal Opera House Restaurants for more information.

Email: restaurants@roh.org.uk

Telephone: +44 (0)20 7212 9254

Parking

There is no designated parking at the Royal Opera House. The nearest car parks are a five-minute walk away. There is a drop-off point outside the Bow Street entrance. A limited number of Disabled Access Parking spaces are available in the vicinity, but are not exclusively for the use of Royal Opera House patrons.

For more information about Accessibility at the Royal Opera House please email boxofficeaccess@roh.org.uk.

Audio descriptions

Descriptions of a number of our performances are available on iTunesU for users who have visual impairments and want to find out more about the Royal Opera House’s productions.