18 September 2015 at 4.39pm | 55 Comments
We have decided to postpone Friends of Covent Garden Winter Season priority booking by one week due to technical difficulties. This means that booking for ballet performances and events will open online at 9am on Tuesday 29 September and opera at 9am on Wednesday 30 September. Box Office telephone booking will also be delayed to the dates above and will open at 10am. Ticket exchange for Premium Friends will also be brought forward to Monday 28 September.
I would like to apologize for these changes and the inconvenience it will cause to Friends of Covent Garden. The decision has been taken following serious problems experienced by supporters earlier this week. The extra week will allow us to carry out extensive testing and take remedial action to help ensure as far as possible that your experience during future booking days will be trouble-free.
There are several technical areas we are still addressing. We first identified with our ticketing system supplier that there was a fix related to a recent upgrade that we needed to install. We carried out a range of automated and manual tests to ensure that the ticketing system was functioning as before the upgrade. Our supplier has now provided a fix and we are working closely with them to ensure this fix fully resolves the technical issues experienced by our supporters this week.
As a precaution, we are also checking for other potential issues in our website and ticketing system infrastructure as well. Thus, we have taken the difficult decision to cancel next week’s Friends booking days.
I would like to reassure Friends of Covent Garden that we have not taken this decision lightly, and we are working hard to resolve the current problems. Your support is very important to us and is valued by the entire organization.