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Power outage in Holborn affecting the Royal Opera House

Today's performances of Swan Lake and Swanhunter will go ahead. Front of house catering will be limited.

By Paul Spear (Digital Producer)

2 April 2015 at 10.27am | 22 Comments

Update (5.30pm, 2 April): We can now confirm that this evening's performances of Swan Lake and Swanhunter will go ahead with a limited catering offer.

We are closed on Good Friday and will be reopen as usual on Saturday 4 April from 10am for the scheduled performances with full restaurant and bar service. Thank you for your understanding.

We are currently planning for today’s performances of Swan Lake and Swanhunter to go ahead. However, unfortunately due to the power outage in the Holborn area, we are only able to offer very limited catering front of house.

Transport in the area is affected so if you are coming to Covent Garden, please allow extra time.

Please keep checking the news section of our website and our Twitter feed for regular updates throughout the day as the outage has affected our telephone operations.

By Paul Spear (Digital Producer)

2 April 2015 at 10.27am

This article has been categorised Ballet and tagged by anthony dowell, Holborn Fire, Production, Swan Lake, Swanhunter

This article has 22 comments

  1. tracey neves responded on 2 April 2015 at 1:31pm Reply

    I am not happy this is part of the whole experience, they should cancel and rebook

    • Maureen Bozier responded on 4 April 2015 at 11:33pm

      So,it's fine to cancel a performance,is it? Simply because there is no catering? With no regard to those who travel for 3 hours each way or have booked a stay in London?How selfish!

  2. Cecil Ovid responded on 2 April 2015 at 2:19pm Reply

    Oh, should they? Or perhaps you should remember that it's primarily a performance for which you've booked, not a glorified hospitality package. To my understanding (whenever I've attended), ROH catering & restaurant facilities are supplementary to the actual attendance of a performance, as is the sale of ice-creams, merchandise, etc. Your objection is as facile as somebody demanding that a performance be cancelled & rebooked on the strength that there are no available programmes or cast-sheets. You booked to see a performance, the performance goes ahead (albeit in slightly restrained circumstances). ROH will no doubt reimburse for any small deposit you might have provided as reservation for catering, you won't starve (unless of course this was the one meal you'd been saving yourself for over the past four months), you'll likely make alternative arrangements elsewhere & your evening will, unless you determine it otherwise, run pretty much according to how you planned it. Things happen; contingency plans are actioned. Deal with it.

  3. stefano responded on 2 April 2015 at 2:19pm Reply

    The restaurant experience is indeed part of the whole experience, it is a sad seeing such a poor customer care reaction.

  4. Sarah Dainty responded on 2 April 2015 at 2:50pm Reply

    I agree with Tracey and Stefano's comments, we have been looking forward to going to the ROH both to watch the performance and enjoy the experience which is now restricted by the unfortunate power outage. I feel that the ROH should at least offer refunds if requested. It seems the area has many closed restaurants and reduced transport making the journey difficult and time consuming. We were already disappointed that the female principal has been injured and is not able to dance and now with the lack of facilities it is very upsetting to know that this very expensive evening will not live up to our expectations. I would like the ROH to provide a refund so we can rebook for another performance when the building is fully operational.

    • Ellen West (Head of Creative Studios and Digital Products) responded on 2 April 2015 at 8:04pm

      Dear Sarah

      Thank you for your email. I would suggest that you ring the Box Office directly to discuss your options - I am afraid this is not something that the web team can address.

      Best wishes

      Ellen

  5. Alison responded on 2 April 2015 at 3:05pm Reply

    What do you expect them to do, Stefano? Cook over candles? I'm sure anyone who has actually booked the restaurant facilities will have been contacted individually. There are many other restaurants in the area which have been affected, too.

  6. Ahmed responded on 2 April 2015 at 3:11pm Reply

    I can't believe people are in fact complaining that performances will go ahead! That's just silly

  7. Diana Parfene responded on 2 April 2015 at 3:13pm Reply

    There will be world class dancers on that stage, and you're worried about your dinner? Maybe a pretentious dinner with a mediocre show on the side is the place you're looking for. Do not believe you are speaking for the entire audience when asking for a cancellation/rebook. It is by no means widespread. YOU should cancel and rebook.

  8. Nina Battleday responded on 2 April 2015 at 3:15pm Reply

    As tonight's performance is one of the last of this production a cancellation would mean that many people would be deprived of the chance to see it. Surely limited catering is a small price to pay? After all some theatres,nave been obliged to cancel performance without any clear idea of when they can reopen. Think the ROH has done the very best it can under the circumstances. Presumably nothing to stop you taking a bottle and a snack with you?

  9. Sensible responded on 2 April 2015 at 3:23pm Reply

    If you can afford to go to the Opera House, you are likely not going to wither and die if you have to eat elsewhere. Get over yourselves and be grateful for the performances going ahead in what are clearly difficult circumstances.

    • the whole experience responded on 2 April 2015 at 3:51pm

      its the whole experience and as it is a very expensive night it is to be enjoyed as a whole evening not in part, especially on a celebration night. but then jealousy is so sad

  10. jo acheson responded on 2 April 2015 at 3:50pm Reply

    I think it's fabulous that the performance is going ahead. As I work very close to where all this has happened I've seen first hand the total chaos this incident has created. Good on the ROH for keeping to the adage that 'the show must go on'!!! Who cares about then dinner, it's the ballet I'm going to see.

  11. Branko Bjelobaba responded on 2 April 2015 at 4:51pm Reply

    Totally agree! They are not to blame, have had to deal with huge chaos and they are doing they're best. Eat somewhere else and get over yourself - what else do you expect people to do when they are not to blame!? People expect so much these days and bet are last in a queue to help anyone!! Don't forget to take cash if you need a drink!!

  12. Andrea responded on 2 April 2015 at 5:02pm Reply

    Cancelling a performance due to limited catering?Really! (and it is not even the ROH's fault!) Some people moan about the silliest things nowadays, absolutely childish. The ROH staff must be going out of their way to make things run as smooth as possible!

  13. MC responded on 2 April 2015 at 5:14pm Reply

    Oh dear the Royal Opera House appears to have become an eating experience with a theatre attached. How pathetic.

  14. Julian responded on 2 April 2015 at 5:34pm Reply

    I attended last night's performance - with no catering available at all - and I would like to thank and congratulate all the ROH staff who did a wonderful job making sure the show could go on under very trying circumstances. The show was wonderful by the way!

  15. Wendy Sargent responded on 2 April 2015 at 5:54pm Reply

    I have often seen people having M & S picnics on the upper terrace so why not enjoy the wonderful performance, make a party of it in the intervals and just be grateful to everyone at the ROH for making sure the show goes on.

  16. Well done for putting on the performances.

    Catering was sacrificed. Understandable if there is limited power or your suppliers are in trouble.

    I rode past the beginning of the fire yesterday. It was obviously much more serious 4 hours later.

    Well done for making sure the show goes on and I'm grateful that nobody appears to have been hurt.

  17. ML responded on 3 April 2015 at 1:02am Reply

    Many people desperately wanted tickets for Vadim and Akane's Swan Lake, food or no food, price notwithstanding. You can try to rebook, but all the remaining Swan Lakes are sold out.

  18. Sandra Bishop responded on 3 April 2015 at 6:22pm Reply

    Attended Rise and Fall of the City of Mahagonny on Wednesday - They could only provide water in the interval but was just grateful that the performance still went ahead. Was with a friend who is a wheelchair user - we couldn't eat where we had planned so had to find somewhere else that could accommodate the wheelchair which we were able to do. Had we not been able to we would have just got sandwiches in M & S! Can appreciate it's annoying if you've travelled a long way but I personally book for the performance not the catering. Similarly dancers do sadly get injured sometimes - I've gone to performances where the dancer I'd booked to see couldn't perform but one just has to accept it - and it might mean having the chance to discover someone you didn't know. In short, stuff happens, get over it and move on.

  19. Kate E responded on 4 April 2015 at 10:16am Reply

    Silly me! I actually thought that going to the Opera House to see world class productions was an event in itself. But over the years it seems I have been missing out by not having my dinner there too. I didn't realise that eating something was part of the whole package. I've been missing out on a whole life experience. Who knew?

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