9 April 2012 at 11.29am | 18 Comments
In a couple of recent blog posts our Chief Technology Officer Rob Greig has written about the work we've been doing on a new Royal Opera House website.
We have been planning and developing a new site for the last couple of years and are fully aware of the problems some customers experience when they book online.
Our apologies if you have been affected by recent bumpy booking days. Our next public booking day is Tuesday 10 April and some customers may still experience hiccups. Our current website is struggling to cope with the intense demand for tickets and each major booking day places it under increased strain.
The good news is that we are nearing the launch of the new website and if all goes well this will be the last big booking day before we switch over to a new system: our plan is to eliminate the need for a waiting room altogether. We cannot promise that the process will be entirely smooth, but we are all working extremely hard to deliver an improved online booking system. Please bear with us as we enter the final stage.