Package FAQs

If you have a query about packages that isn’t answered below please contact the Box Office using the Contact us form (please make sure you pick 'Box Office' from the 'Send to' list). You can also reach us by email at or by telephone on +44 (0)20 7304 4000 (Mon-Sat, 10am-8pm).

What is a package?

A package allows you to buy multiple performances across a range of productions in a single purchase. Each package has a rule that governs how many performances need to be purchased (e.g. "a minimum of 2 performances"). You must buy the same number of tickets for every performance across your package.

What are the benefits of buying a package?

Packages enable you to save from 5% to 20% on the total cost, depending on which package you choose. Packages also enable you to secure tickets for the most in demand productions.

When are packages available to book?

Packages become available via phone and online for Premium 2, Premium 1 and Supporting Friends on the same day as usual booking period onsale days. For both Friends and General booking our packages will become available in the week before the standard booking period onsale day.

What types of packages will be on offer?

We offer two types of packages.  The first is where you can 'Design Your Own' experience, or 'Total' packages that include all the operas or ballets in the given booking period (subject to availability).

Is there a restriction on the performance dates made available?

For most productions all of the performance dates will be available, but there will be occasional productions where some performances or packages are unavailable.

What seats/sections are available?

Each type of package will be made available in an Orchestra Stalls (inc. Stalls Circle) and Amphitheatre package, where the best seats will be on offer. You can choose any seats within the available price types and sections using our select your own seat functionality or best available option.

Do ticket limits apply?

Ticket limits for packages are the same as single tickets, up to 9 tickets per performance.

Is there a limit to the number of packages I can buy?

No, there are no limits on the number of packages you can buy.

Can I book a package in person?

Packages are an advance booking opportunity; therefore they are only available online and via our telephone service.

Can I book a different quantity of tickets for one of the performances in the package?

No. If you want to buy additional tickets for one performance you could do this through the standard ticket purchase process, although it may be easier to speak directly to our Box Office staff. Please be aware that package purchases contribute to your ticket limits in the standard ticket purchase process and so you would need to make the standard purchases first.

Can I book multiple dates for the same production?

Our packages are configured to offer a selection of productions and so you cannot buy multiple performances for a production within one package. However, you can purchase multiple packages and select different performances of the same production.

Can I exchange my tickets?

Yes you can – our usual exchange policy applies to packages.  Otherwise, we can only offer to resell the tickets, and unfortunately we cannot guarantee being able to do this. Exchanges are subject to availability and the usual Box Office conditions apply.