How to access Live from Covent Garden

Our Live from Covent Garden events are streamed through a service powered by Vimeo. Find out about how to access this service.

These live events can be watched on our ROH streaming site – stream.roh.org.uk – hosting live performances that cost £4.99 each to watch (the event on Saturday 13 June was a free event). It hosts a library of events too, including those that you have purchased and free events (such as the event on Saturday 13 June), so that you can watch them as many times as you would like over a 30-day period.

How to buy access

You can get access to our Live from Covent Garden events by clicking the Buy Now buttons on the Live from Covent Garden page. These buttons will take you to a check out page where you can create an account and purchase access.

To buy access to these events you will need to make a new account. Through this account you will be able to purchase access to the events on 20 June and 27 June. Once you have created an account, you will be able to purchase multiple products, view the live events, and have access after the live stream has finished. Please note, your Royal Opera House account or membership login details will not work on the ROH streaming site.

It won't take long to create your new ROH streaming account – you can create your account when you purchase your access. Simply put in your email address and create a password with eight or more characters. Then enter your payment details as you would do to purchase any product online.

When you have purchased a ticket, you will receive a confirmation email. If you do not receive this, firstly check your junk folder, and then contact the help centre.

How to watch the live event

Logging into this new account will give you access to the events that you have purchased. On the day of the performance, you will need to be logged in to watch it. Do this by clicking the link you will receive in your confirmation. You can use the link in your payment confirmation and reminder emails from no-response@roh.org.uk.

Alternatively, you can log in to your ROH Stream account with the email address and password you used to buy access initially (these are not your usual ROH login details). You should then be able to access the event by using the What's on area of stream.roh.org.uk. If you are already on the site before the start time (7pm BST), then you may need to refresh the page to launch the event when it starts.

Live from Covent Garden begins at 7.30pm. If you login before this time, the video will display as Coming Soon. As soon as we start our live stream event a countdown timer will appear; you don’t need to refresh the page, this will happen automatically. Please be aware that in the unlikely event of technical difficulties, the stream may be disrupted for a short period of time.

If you arrive after the start of the performance at 7.30pm, you will not be able to rewind the live stream, but you will be able to catch up the entirety of the concert on demand approximately 90 minutes after the concert has finished.

Our Live from Covent Garden events are streamed online. You'll need to use a device with a supported internet browser installed in order to view them. The service, powered by Vimeo, supports the following browsers: Google Chrome, Mozilla Firefox, Safari, Microsoft Edge and Samsung Internet. Please note, Internet Explorer is not supported.

How to watch on a Smart TV

Live from Covent Garden cannot be loaded directly from your Smart TV. Instead use an internet browser on another device (a desktop or laptop computer, mobile or tablet) to load the stream.roh.org.uk page you want to view, and then connect to your television using either an HDMI cable or cast it to your television set using Airplay, Chromecast or a wireless casting device such as a Firestick.

How to watch later on

Live from Covent Garden, which was streamed on Saturday 13 June, is available to watch on stream.roh.org.uk or Youtube until 25 July 2020. You do not need an account to view this free event.

Events that you have paid for will be available in your library for a total of 30 days after the live event: Live from Covent Garden – 20 June is available until 25 July. Live from Covent Garden – 27 June is available until 27 July.

There will be a delay of approximately 90 minutes after the end of the live event while we upload the recording. Watching after the event will look the same as watching the live event, therefore, the title image or countdown timer may display for a short period of time before the performance starts.

Don't worry if you have not yet purchased access to an event – you can do it on the day, up until the start of the performance, or afterwards, at a time of your convenience.

Using the streaming site

The homepage of the ROH streaming site will, like roh.org.uk, display the latest event at the top of the page. Other events can be found lower down the page. Information about the events, including casting and running orders, for the 20 June and 27 June can be found by browsing the What's On area. You can also use the search facility to find something specific.

Help

The Royal Opera House is providing this digital experience via an internet browser. Ultimately, how it is experienced is reliant on the customer’s device capabilities and the strength of the internet connection.

If there are any issues with viewing the event, please contact the streaming host directly. This will provide the quickest response. If you cannot access the Vimeo help centre, you can contact Royal Opera House customer support using our contact form. Please note that we will not be able to help with any technical issues, and response may take some time.

Payment problems

We can only accept payment via Visa, Mastercard, Maestro and American Express. If you are not able to use any of these payment types, please consider watching our #OurHouseToYourHouse Friday broadcasts free via ROH Facebook or Youtube channels.