How to access ROH Stream events
Use the following instructions to buy access, to test watching the ROH Stream on your phone or computer and to project onto a larger screen.
You can watch productions and live events online via ROH Stream on your computer, tablet, smartphone and TV.
You can only watch the ROH Stream on the following browsers: Google Chrome, Mozilla Firefox, Safari, Microsoft Edge and Samsung Internet. You will not be able to use Internet Explorer.
We recommend using Google Chrome. Find out how to install Google Chrome and set it as your default browser.
You need an account to use ROH Stream. This is separate from your account on the main ROH main website. Your normal ROH login details will not work on the ROH Stream site.
If you have previously made an ROH Stream account, you can just log in to ROH Stream with your email address and password.
If you have forgotten your details, reset your ROH Stream Account password.
It won't take long to create your new account. At the ROH Stream checkout screen, put in your email address and create a password with eight or more characters. The next time you visit the ROH Stream site, you will need to log in with the email and password you created to purchase access.
Browse the stream events and select the event you want to buy access to. You can log in if you have an an ROH Stream Account already, or create a new account. Enter your payment details to buy access. We can only accept payment via Visa, Mastercard, Maestro and American Express.
When you have purchased a ticket, you will receive a confirmation email. This email will include instructions on how to watch and also a link that leads directly to the event you have purchased. If you do not receive this, firstly check your junk email folder, and then contact our Box Office.
To access free titles on ROH Stream, you need to sign up for an ROH Stream account. You can also use the free titles to test your chosen viewing method ahead of a live event.
We strongly recommend that you test the ROH Stream player in advance of watching a live event, so that you know what the experience will be like and do not miss the beginning of a performance.
You can test whether the stream works for you without signing up. Watch Bach's Concerto for free to test your connection. If you can view this event with your chosen viewing method, you should be able to watch live events.
Firstly, log into your ROH Stream account with the details used to buy access. Remember, these are not your usual ROH account details.
If you have already purchased access, you can click the link in your payment confirmation or reminder emails from Royal Opera House Stream. Make sure this opens in a supported browser (see above).
If you log in before a live event starts, the video will display as Coming Soon. When we start our live stream events a countdown timer will appear. You don’t need to refresh the page – this will happen automatically. In the unlikely event of technical difficulties, the stream may stop for a short period of time.
If you start watching part way through the performance, you will not be able to rewind the live stream. You can only watch what is live. At the end of the event, the video and the sound will stop. There will be a break while we prepare the video for On Demand access. You will then be able to watch it again.
Events that you have paid for will be available in your ROH Stream library to watch until the On Demand period has finished. Events will be available a few hours after the end of the live event, after we upload the recording. Watching after the event will look the same as watching the live event, therefore, the title image or countdown timer may display before the performance starts.
Do not worry if you have not yet purchased access to an event – you can do it on the day, up until the start of the performance, or after the stream has finished.
The ROH Stream player must be watched via an internet browser. It is primarily designed to be watched on a device such as a laptop, computer, tablet or smartphone. You may be able to watch the player on your TV, depending on whether the make and model is compatible.
If you would like to watch it on your TV, but it is not a Smart TV, you will have to plug another device (a desktop or laptop computer, mobile or tablet) into your TV. One universal feature on most TVs is their HDMI socket (where you plug Freeview boxes, games consoles and other devices).
Usually, HDMI ports are found at the back or side of your TV. Attach your HDMI cable to this socket, and plug the other end into the device you intend to stream with. You will need to make sure you have the right cable for your TV and devices, and if you are using a mobile or tablet, you might also need an adaptor.
Your device screen might automatically display on your TV. If not, you may need to change your TV’s input settings. Use your remote control to find the source menu, and select the HDMI channel associated with the socket your cable is plugged into. You may also need to change the sound settings on your device to ensure it is using the TV to project the sound.
There are several ways to wirelessly share your device screen to a TV. Which ones you can use depend on what device and TV you have. You may need to refer to specific instructions for your device.
If you have a Smart TV (a TV that is connected to wifi) and it is on the same wifi network as the computer, tablet or smartphone you are streaming with, it is likely you will be able to connect the two. You can use in-built software such as Airplay for Apple devices, or if you are using Google Chrome, you can cast directly from the internet on your device. You can also use a special casting device such as Google’s Chromecast or Amazon’s Firestick.
Apple Macbooks, iPhones and iPads can use Apple’s Airplay to cast to Apple or other compatible TVs. Selecting the Airplay icon on your device will show you which TVs are available to cast to. Read Apple’s instructions on how to use Airplay.
Most Android devices tend to use Google’s Chromecast for screen sharing. Select the “cast” option on Google Chrome to show compatible TVs to cast to. If you have a Chromecast plug-in or an Amazon Firestick which connects to your TV (in the HDMI port), you can also share directly to this, using it instead of another cable.
Some wifi-enabled TVs have their own in-built internet browser. You can enter the web address stream.roh.org.uk and log into your account as you would on any other device. It may be time consuming to input text using your TV’s remote control.
For further advice on connecting wirelessly via branded TVs, follow the links below that are relevant to your TV for more detailed instructions:
The Royal Opera House is providing this digital experience via a streaming service. Ultimately, how it is experienced is reliant on your devices and the strength of your internet connection.
If there are any issues with viewing the event, contact the Vimeo help centre. If you cannot access the Vimeo help centre, you can contact Royal Opera House customer support using our contact form. Please note that we will not be able to help with any technical issues, and response may take some time.