9 July 2012 at 8.07pm | 40 Comments
Tomorrow (Tuesday 10 July) will be the first public booking day on the new website and we wanted to share our progress to date and give you an idea of what to expect. Last month’s priority booking days for were very successful and most people had a good experience, which is exactly what we were trying to achieve.
Of course, these being the first-ever booking days on the new site, issues came up that we hadn’t seen before. We’ve been working to address these. Overall, the feedback shows the new website is an improvement on the old but tomorrow we will venture into new territory again. We have tested and tested again but this will be our first public booking day with ballet and opera productions combined.
We have made some small changes since the Friends booking days but even though these should improve your experience these fixes may themselves create issues. Not everything that we intend to achieve will be ready for tomorrow, but we hope that you will find the new system a real improvement on the old one.
Looking back on what we have learnt from June, we have some recommendations for buying tickets online:
- The best web browser to use is Google Chrome, followed by Firefox, Safari and then Internet Explorer. At the current time some Orange broadband customers are having problems connecting to the ROH website, we have been in touch with Orange and they are trying to resolve the issue at their end.
- It is really important that you only use one shopping basket for your purchase. Using more than one basket can cause orders to be rejected. When you select your tickets from the map of the auditorium be sure to select all the tickets you want before you hit "Add to basket". The system works slightly differently from the old website so it's worth checking out the process beforehand.
- We recommend you login to the website before you start your purchase, you can login before booking starts at 10am. You will need to refresh your page to see the performances come available at 10am, and you can do this on most computers by pressing the F5 button. If you are using an iPad it's a good idea to close other apps to get the best performance from the seat map.
- Most importantly, you won't get a confirmation email straight away. It could take 2 or 3 hours for the confirmation email to arrive *Added 16:45 Tuesday 10 July - confirmation orders are currently taking almost 6 hours to arrive*. This is because we queue the orders into the system to ensure everything happens in a safe and orderly fashion. We are working on an email that can be sent immediately but it won't be ready for tomorrow. We would advise waiting until the end of the day before contacting the Box Office. The system is designed to keep hold of your seats if there is a problem.
The new website is part of phase 1 of four planned phases of work, which will take us to 2013. As well as working on tweaks and issues that have arisen since the launch of the website we are also developing a new online shop at the moment. Please check our help page for more information.