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Paul Hamlyn Hall, Bow Street Entrance © 2018 ROH. Photograph by Luke Hayes
Paul Hamlyn Hall, Bow Street Entrance © 2018 ROH. Photograph by Luke Hayes

Contact with our customers

By Vicky Kington, Head of Communications
Friday 15 July 2022, 5pm

The Royal Opera House were alerted in mid-July to a global outage on our CRM provider’s platform. We were unable to email our customers following this incident which affected all WordFly customers. The Royal Opera House was one of many UK arts organisations affected. We can now confirm that no audience data was impacted by this incident. Regular email communication with our audiences resumed in the last week of July with no further issues.

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Royal Opera House Covent Garden Foundation, a charitable company limited by guarantee incorporated in England and Wales (Company number 480523) Charity Registered (Number 211775)