Link Box Office and Telephones
Open Monday – Saturday: 10am – 8pm
On Sundays and Bank Holidays where a main stage performance is taking place, the Box Office will open for personal callers four hours prior to curtain up (however, no earlier than 10am) and close once the performance has begun – there is no telephone service available on these days. When there is no performance, the Box Office will remain closed on Sundays.
If you have any query about tickets for the Royal Opera House please phone our Box Office on +44 (0)20 7304 4000. If you are having trouble booking online visit our Help page for user guides and FAQs.
- What’s coming up in 2015/16?
- Seating plan
- When can I book?
- Where can I see prices for different areas of the auditorium?
- What does ‘restricted view’ mean?
- Are there any other authorized ticket vendors?
- Is there any way to see a sold-out performance?
- What do you do with returns?
- Where do I go to collect my tickets?
- When will my tickets be posted to me?
- Can I arrange for my tickets to be collected by a friend or guest?
- What is a gift certificate and where can I buy one?
- If I buy a gift certificate online, what do I receive?
- How do I get hold of cheap tickets for the Royal Opera House?
- Do you have an Access Programme?
- May I bring children?
- Can I exchange tickets?
- Can you sell a ticket for me if I no longer need it?
- Can I buy a ticket to a dress rehearsal?
- How will I know if an artist withdraws?
- Courtesy policy
What’s coming up in 2015/16?
- View the Main Auditorium Seating Plan (PDF 1MB)
- View the Main Auditorium Seating Plan for Orphée et Eurydice (PDF 0.5MB)
- View the Linbury Studio Seating Plan (PDF 1MB)
- View the Clore Studio Seating Plan (PNG)
When can I book?
Each forthcoming production carries details of when Friends of Covent Garden and the general public can book. Friends have access to priority booking and Premium and Supporting Friends can book even earlier. Find out more about the benefits of being a Friend of Covent Garden. Watch out for season guides in our News and Features section, as these list all of the available productions and booking days.
Where can I see prices for different areas of the auditorium?
Full details of seat prices for each opera and ballet:
- Royal Opera House 2015–16 Autumn Season Seating Plan (PDF 1MB)
- Royal Opera House 2015–16 Winter Season Seating Plan (PDF 0.3MB)
- Royal Opera House 2015–16 Spring Season Seating Plan (PDF 0.3MB)
- Royal Opera House 2015-16 Summer Season Seating Plan (PDF 0.3MB)
What does ‘restricted view’ mean?
Due to the nature of the main auditorium, from some seats you may not be able to see all of the stage. This can be due to a side view of the stage or to such obstructions as tier ledges, safety rails, pillars or the ceiling overhang. You can find out about view restrictions and other details for a particular seat before the point of purchase, either online, by telephone or at the box office.
Standing places are not recommended for people under 5'4'' (1.6m), due to view restrictions from tier ledges, leaning bars or audience members in the row in front.
Are there any other authorized ticket vendors?
The following ticket outlets are the only agents used by the ROH:
- Abbey Box Office
- Theatre People (Encore Tickets)
- Discount Theatre (Encore Tickets)
- Love Theatre
- See Tickets
All other ticket outlets, agents and websites are not authorised to sell ROH tickets. Any tickets bought through other outlets are invalid and may be forgeries. Find out more about the importance of using authorised vendors.
Is there any way to see a sold-out performance?
Tickets only available via phone or in person
Due to the horseshoe shape of our Main Stage auditorium some of the seats have a restricted view. These restricted view seats are only bookable by telephoning our Box Office who can explain these restrictions.
Seats for the Main Stage: camera restricted view seats; and listening seats may still be available. Please contact the Box Office on +44 (0)20 7304 4000.
Available for all Royal Opera House main-stage performances by The Royal Ballet and The Royal Opera on the day of the performance. (Day Tickets are not available for galas, for performances by visiting companies or for performance venues other than the Royal Opera House main stage: http://www.roh.org.uk/venues)
From Autumn Season 2015/16, there will be 44 day tickets sold from 10am to personal callers at the Link Box Office (for Sunday and Bank Holiday performances on the main stage, day tickets are sold four hours before curtain-up, but not before 10am). The queue forms at the entrance situated under the covered arcade in the corner of Covent Garden Piazza. There is a limit of one ticket per person in the queue (places in the queue cannot be reserved).
Prices range £4–63.
For Backstage Tours: six Day Tickets are available for the first public tour of the day.
What do you do with returns?
Returned tickets may become available at any time, so please keep checking the website or call the Box Office on +44 (0)20 7304 4000. We sell returns for all ROH performances and venues. If a production does not take place at the Royal Opera House Covent Garden site please visit the host venue's website for their terms and conditions of sale and returns policy.
Where do I go to collect my tickets?
Tickets for collection for all Main Stage performances are held at the Box Office, accessible via revolving doors on the north corner of the Covent Garden Piazza.
Productions and events are frequently staged at venues outside the Royal Opera House in Covent Garden. For these venues please collect your tickets from the venue's own box office on the day of the performance. Tickets for other venues cannot be collected earlier than the day of the performance.
When will my tickets be posted to me?
If you have opted to have your tickets posted, they will be sent out by Second Class Business Mail within a week to 10 days of the order confirmation. Please note that we don’t mail tickets to non-UK addresses. For any ticketing enquiries, please contact the box office on +44 (0)20 7304 4000.
Can I arrange for my tickets to be collected by a friend or guest?
Yes, you can – but due to data protection laws, we require the nominated party to present written permission from the original purchaser to the Royal Opera House Box Office.
Written permission needs to include the original purchasers name and address; the order number of the tickets; the seat numbers; the last four digits of the card used to make the booking; the name of the nominated person collecting the tickets, and permission for the Royal Opera House to hand over the tickets.
To make life easier we have provided two templates. The PDF format can be printed out and filled in by hand, whereas the word document is downloadable and can be filled out electronically. These documents can then be presented to and retained by the Box Office in the 90 minutes before the start of the performance.
What is a gift certificate and where can I buy one?
You can buy a gift certificate to give to someone else, who can then redeem the value of the certificate against either tickets or Friends membership. You can buy a ticket gift certificate or a membership gift certificate online. You can also purchase them in person at the Box Office or by telephone on +44 (0)20 7304 4000.
If I buy a gift certificate online, what do I receive?
You will receive the gift by post, which you can then give to the intended recipient. The certificate will have a unique number and includes instructions (also given below) on how it can be redeemed, either online or by telephone. Find out how to redeem a ticket or membership gift certificate.
How do I get hold of cheap tickets for the Royal Opera House?
At the Royal Opera House 40% of the tickets are under £40. Some tickets cost as little as £4, so a visit may be cheaper than you think – the important thing is to book early.
Occasionally we are able to offer standby tickets four hours before a performance at half-price. These standby tickets are also available to those on Income Support, those in receipt of disability-related state benefits, ES40 holders, all ROH Access Members, under-18s, Westminster City Save Card, WC2 residents and Senior Citizens receiving Pension Credits at £12.50 for ballet and £15 for opera. Information about standby tickets is given within 24 hours of the performance. These tickets are offered at the management’s discretion. For information about their availability, phone the Box Office on +44 (0)20 7304 4000.
Schemes such as Welcome Performances for families (generously supported by Gregory and Regina Annenberg Weingarten through The Annenberg Foundation) and The Taylor Family Foundation Schools’ Matinees are ways in which people new to the Royal Opera House can visit us cheaply.
If you are a student, you can register with ROH Students, allowing you to take advantage of unsold tickets for Royal Ballet and Royal Opera productions at the bargain price of £10. You also get access to reduced-price tickets in the Amphitheatre up to five times per Season, as well as an advanced booking period for every single performance. ROH Students is generously made possible by the Bunting Family and Simon Robey. Find out more about ROH Students.
Do you have an Access Programme?
Visit our Access page if you would like information on Royal Opera House Access Membership, which is open to any EU resident who has a disability as defined by the Equalities Act 2010.
May I bring children?
Children aged 5–14 are very welcome. They must have their own ticket and be seated next to an accompanying adult. Unfortunately, children aged 0–4 cannot be admitted into the auditoriums, unless specifically advertised. Please check the website or ring the Box Office to make sure.
Can I exchange tickets?
For performances taking place at the Royal Opera House Covent Garden site, exchanges can be made to tickets within the same price band or higher and are subject to availability. You may only request an exchange by telephone or in person, for productions in a Season that is open for public sale. Successful exchanges are subject to a £2 fee per ticket exchanged plus the cost of the new tickets. The original tickets must be returned to the Box Office no later than three working days prior to the performance; these tickets would then be fully refunded to the original purchaser. Exchanges are not permitted within three working days prior to the performance. Please note that tickets to productions by The Royal Ballet and The Royal Opera cannot be exchanged with tickets to productions by visiting companies.
If a production does not take place at the Royal Opera House, Covent Garden, please visit the host venue's website for their terms and conditions of sale and exchange policy.
Please note, we do not accept postal deliveries at weekends or on Bank holidays. Exchanges can be processed at the Link Box Office, provided the tickets are returned within three working days of the performance – please see the Box Office opening times here.
Can you sell a ticket for me if I no longer need it?
The Royal Opera House cannot guarantee the sale of any tickets returned to the Box Office regardless of ticket availability and/or demand. The Royal Opera House cannot resell tickets for productions taking place outside the Royal Opera House Covent Garden site. Please visit the host venue's website for information on their terms and conditions of sale and resale policy.
Returned tickets will only be offered for re-sale with the authorization of the original purchaser. Returned tickets will only be made available for re-sale at the management's discretion, providing that the original tickets are returned in good time prior to the performance. If returning a ticket for a Saturday or Sunday / Bank Holiday performance, the ticket must reach us in the post on the Friday as we have no deliveries on weekends or Bank Holidays. Otherwise, customers need to return unwanted tickets in person. Returned tickets are sold subject to customer demand and ONLY if there are no more tickets available in that part of the theatre or in that price band. Returned tickets may be withdrawn from re-sale at any time at the original purchaser's request and/or at the management's discretion. Any refunds will be made to the original purchaser. If returned tickets are successfully re-sold, a £2 fee per ticket re-sold will apply. All refund repayments will be made to the credit or debit card with which the ticket(s) was purchased; where this is not possible or if the ticket(s) was not originally paid for by card, a refund cheque in pounds sterling will be issued. Successfully re-sold tickets will be refunded after the performance, usually within five working days. Please allow up to 28 days to receive a cheque.
Please be aware that there is always an implied risk that your tickets may not be re-sold. The Box Office sometimes receives returns from authorized resellers and other sources near the time of the performance.These tickets are always made available to purchase before tickets returned by individual patrons are offered for re-sale.
If your ticket has been partially or fully re-sold, we will contact you after the performance, by e-mail where possible. If your ticket has not been re-sold, we will still write to you, enclosing your ticket. If you fail to hear from us within 28 days following the performance, please call the Box Office on +44 (0)20 7304 4000.
Can I buy a ticket to a dress rehearsal?
Tickets to our dress rehearsals (we call them General Rehearsals) are available to Friends of Covent Garden.
How will I know if an artist withdraws?
We notify ticket holders by email if we know of a major cancellation at least the day before the performance. As much notice is given as possible. We may send an email on the day itself if we have the resources in place. Details of all major cancellations will be made public on the News and Features section of our website and also via Twitter.
Our staff are committed to treating everyone with dignity and respect, and we ask that you show them and your fellow audience members respect too. We adopt a zero tolerance approach in response to anyone who interacts with our staff or fellow patrons in an intimidating, aggressive or threatening manner.