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Our commitment to you

The Royal Opera House’s commitment to supporters

The Royal Opera House is grateful to the many companies, charitable trusts and individuals who make generous financial contributions towards its work.

When you make a commitment to the Royal Opera House we make the following commitment to you:

  • we will be honest, truthful, transparent and professional in our dealings with you;
  • we will not encourage you in any way to change an existing charitable donation to another fundraising organization;
  • we will acknowledge your gift swiftly, handle it responsibly and apply to the purpose for which we requested it;
  • we will respect your privacy and will only release details of your gift with your consent or if disclosure is required by law;
  • we will keep you informed about the project that you are supporting in an honest and accessible manner;
  • we will comply with all domestic and international legislation, including Tax legislation, the Data Protection Act 1998 and the Proceeds of Crime Act 2002;
  • we will respond to any concerns you might have swiftly and efficiently.

The Royal Opera House adheres to the Institute of Fundraising’s current Code of Fundraising Practice. Complaints should be addressed to Amanda Saunders, Director of Development.