Delivery

Last Recommended Posting Dates 2017

UK First and Special Deliveries

21 December: 
   UK Mail 

International Standard and Special Deliveries

15 December:    Belgium, France, Ireland, Luxembourg, Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

14 December:    Canada, Finland, Sweden, USA

13 December:    Czech Republic, Germany, Italy, Poland

8 December:      Greece, Turkey, Australia, New Zealand

7 December:      Caribbean, Central and South America

6 December:     Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic and Slovakia)

1 December:      Africa, Middle East

UK / Europe Delivery

Shipping costs are calculated at checkout based on the weight of your total order. Standard Royal Mail charges are applied for the service you select. Standard Royal Mail for the UK and International Standard for Europe starts at £2.95 for a standard DVD or CD.

We will make every effort to dispatch goods within two working days, and usually this means you will receive your goods within seven working days of making your order, provided the goods are in stock. If an item is out of stock we will notify you via email.

Tracked mail: Please select the Special Delivery option at checkout, within the UK your order will be sent via Special Delivery and will need a signature on delivery. For European orders Internationally Signed For Mail will be used. 

Please Note: Special Delivery orders must be placed before 3pm Monday to Friday. Unfortunately we cannot process Special Delivery requests on Saturday, Sunday or Bank Holiday Mondays. 

Overseas

Shipping costs are calculated at checkout based on the weight of your total order. Standard Royal Mail charges are applied for the service you select. Standard International Mail starts at £4.50 for a standard DVD or CD.

We will make every effort to dispatch goods within two working days, and usually this means you will receive your goods within 7–14 working days of making your order, provided the goods are in stock. If an item is out of stock we will notify you via email.

Tracked mail: Please select the Special Delivery option at checkout your order will be sent via Internationally Signed Mail. 

Please Note: Special Delivery (Internationally Signed For) orders must be placed before 3pm Monday to Friday. Unfortunately we cannot process Internationally Signed For requests on Saturday, Sunday or Bank Holiday Mondays. 

There may be local duty and/or taxes payable on goods delivered outside the European Union.

Part Deliveries

We endeavour to ship all items in an order together. If for any reason an item is not available we will process and dispatch the remainder of your order separately. Regardless of the number of deliveries you receive, you'll only be charged the shipping amount that was originally quoted to you at the time you placed your order. Items available for pre-order or which are temporarily out of stock will be dispatched separately with no additional postage charge.

Order Tracking

If you have opted for Special Delivery within the UK and placed your order before 3pm Monday–Friday your order will be sent out via Royal Mail for next-day delivery, this order will include a Special Delivery tracking number.

Special Delivery to Europe usually arrives within 3–5 working days, and worldwide within 5–7 working days, your orders will also include a tracking number and be sent via Royal Mail Internationally Signed Mail. 

Please Note: Unfortunately we are unable to send Special Delivery orders out on Saturday, Sunday or Bank Holiday Mondays.

If you have any queries or wish to discuss your order, please email us at shop@roh.org.uk

Returns

We hope that you are happy with your purchase. However, if you are not then please let us know within 14 days of receipt; if you return the item to us in its original condition within 28 days of receipt we will be happy to give you a refund. When returning items we recommend that you ask your Post Office for a proof of posting (available free of charge). Refunds will be issued within 14 days of receipt of the returned goods.

Returns should be sent to: 
Shop Orders
Royal Opera House
Bow Street
London WC2E 9DD

Return postage charges are non-refundable unless your order was faulty or incorrect.

If your order arrives damaged or has a fault please contact us by email at shop@roh.org.uk so we can arrange a replacement, or return the item to us for a refund.