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  • Update for Friends of Covent Garden: January 2016

Update for Friends of Covent Garden: January 2016

Reflecting on a great end to last year, details of new e-ticketing functionality and our Open Up project.

By Susan Fisher (Head of Membership)

16 January 2016 at 12.02pm | 11 Comments

The start of a new year offers the chance to reflect, as well as look forward.

If you had the opportunity to see any of our performances over the Christmas period, you are likely to have seen the Royal Opera House Christmas tree decorated with personal and often touching messages of support from those who have contributed to the annual Pointe Shoes Appeal. Thank you to everybody who donated. Together, we have helped The Royal Ballet by providing an amazing 1,321 pairs of pointe shoes and on I would very much like to thank everyone for their generosity. While Christmas is now over and the tree has been taken down, any continued support of this important campaign is greatly appreciated.

The Summer Magazine is on its way to you with a full list of performances until the end of the 2015/16 Season. Please note that, ballet casting - not included in the magazine due to publication schedules - is now on our website.

We are currently in the process of implementing e-ticketing. We recently carried out an e-ticket survey in the Paul Hamlyn Hall with Friends and found that many expect this service from theatres and value the convenience it offers. As a result we will begin to roll-out this facility from Premium 2 Friends booking on 16 February but please note that the e-ticket option will initially only be available to those booking online. Find out more about our new e-ticketing service.

Finally, over the coming months you will notice changes during your visit to the Royal Opera House as the result of Open Up project work. The project aims to enhance the experience of coming to the Royal Opera House. Over the coming months, please visit our Open Up pages for up-to-date news which may affect your journey and access to the Royal Opera House.

All at the Royal Opera House wish you a very happy new year.

By Susan Fisher (Head of Membership)

16 January 2016 at 12.02pm

This article has been categorised Off stage and tagged Friends of Covent Garden

This article has 11 comments

  1. Ines Elvira de Tynan responded on 21 January 2016 at 5:05pm Reply

    Thank you for keeping us up to date

  2. Dilniya Fattah responded on 21 January 2016 at 5:08pm Reply

    Hi, not everyone has a printer to print e-ticket or use hi tech mobile phone to access emails to display it on site.
    Beside a it's a shame to loose the pretty designed traditional opera tickets.
    If you give options to chose between them while booking then it should be no problem.

    Kind regards,
    Dilniya

    • Rose Slavin (Former Assistant Content Producer) responded on 19 February 2016 at 12:09pm

      Hi Dilniya

      Thanks for your comment.
      E-tickets will remain optional for the time being.
      Kind regards,
      Rose

  3. Martin Spiro responded on 22 January 2016 at 10:55am Reply

    Would much prefer to have the option of traditional ticketing rather than having to rely on personal printer which can be temperamental and not always available,

    • Rose Slavin (Former Assistant Content Producer) responded on 19 February 2016 at 12:07pm

      Thanks Martin.

      Traditional ticketing is still the first course of action at the Royal Opera House.

      E-tickets are only optional for the time being. However, you do not need to have a printer to make use of the e-ticketing service. You can show tickets on your mobile device or ask our Box Office to print them for you.
      All best,
      Rose

  4. Elena Padron-Martin responded on 25 January 2016 at 6:08pm Reply

    Please make the e-ticketing optional for those who prefer it. My family and I love to keep the traditional tickets. I do not think it would be a good idea to make e-tickets the only option. Thank you!

    • Rose Slavin (Former Assistant Content Producer) responded on 19 February 2016 at 11:24am

      Hi Elena,
      At the moment the first course of action is to have your tickets sent to you. E-tickets are optional for the time being.
      All best,
      Rose

  5. Joan Stanton responded on 27 January 2016 at 1:21pm Reply

    With so many people using tablets, a printer is a bulky item many of us are glad not to have to make space for. Please make etickets only optional. They certainly don't give any sense of a special occasion to look forward to! Don't lose the magic.

    • Rose Slavin (Former Assistant Content Producer) responded on 19 February 2016 at 11:21am

      Hi Joan,
      You don’t have to have a printer at home to be able to use our e-ticketing service. You can show tickets on your mobile device or ask our Box Office to print them for you.
      All best wishes,
      Rose

  6. Peter EAsson responded on 29 January 2016 at 8:57pm Reply

    e-ticketing is only an option for those with print facilities at home, which is not necessarily the case for everyone.
    Furthermore, sometime people will book from mobile devices.
    Please ensure alternative options are maintained. Thank you.

    • Rose Slavin (Former Assistant Content Producer) responded on 19 February 2016 at 11:17am

      Hi Peter,

      You don’t have to have a printer at home to be able to use our e-ticketing service.

      E-ticketing will be available via any smartphone that supports passkit (for example Apple Wallet or its Android equivalent) so you can store tickets via that functionality.

      If it doesn't, you can show your e-ticket to staff and if you don't have print facilities at home, speak to our Box Office team who will be able to print it out for you.

      Thanks,
      Rose

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