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  • Guide to the Royal Opera House Autumn Season 2012/13

Guide to the Royal Opera House Autumn Season 2012/13

Helpful links and information on booking for forthcoming performances.

By Chris Shipman (Content Producer (Social Media and News))

10 July 2012 at 9.32am | 60 Comments

Tickets are now on sale for the Royal Opera House Autumn season 2012.

You can see details of all bookable productions listed on our website as well as an online seat map.

Royal Opera productions for the season include Laurent Pelly's new production of Robert le diable as well as a revival of L'elisir d'amore. Harrison Birtwistle's The Minotaur returns in the new year too, giving audiences another chance to see John Tomlinson in the title role. Autumn will see the company staging The Ring Cycle and although the production is sold out in advance, a limited number of day tickets will be available from the Box Office.

In Kevin O'Hare's first season as Director of The Royal Ballet, the company will perform a mix of established favourites and new works. Among the former, Swan Lake returns to Covent Garden as does Christmas treat The Nutcracker. Newer work includes a mixed bill of Viscera/Infra/Fool's Paradise. MacMillan fans are well catered for with a programme featuring Concerto, Las Hermanas and Requiem.

ROH2 welcome a number of visiting companies as well as commissioned works. English Touring Opera, Glyndebourne and Wayne McGregor's Random Dance are represented through Christ lag/Emperor Atlantis, The Yellow Sofa and FAR respectively. New works commissioned include In The Locked Room/Ghost Patrol and Kafka Fragments. Later in the season, Will Tuckett's acclaimed The Wind in the Willows returns to the Linbury Studio Theatre, offering an alternative Christmas production for all the family.

Find out more about the making of the Autumn Season One Extraordinary World season image.

As well as on stage offerings, Royal Opera House restaurants are providing a revamped dining experience for the new season, with dishes tailored to making your visit even more enjoyable.

When booking, we recommend ensuring that you have the most up to date browser update installed. Details of which versions are required, as well as how to guides, are available on our Help section. Those using Internet Explorer 8 will need to download a plugin. Our Chief Technology Officer, Rob Greig, has written a blog post about recent changes on the website and this includes some suggestions for getting the best from the site.

At present, the website is not optimized for mobile booking although we will be adding this functionality at a later date. If you wish to book tickets on an iOS device (iPad, iPhone etc), we recommend downloading our ticketing app.

If you have any feedback on today's booking day please share them by adding a comment to the blog.

 

By Chris Shipman (Content Producer (Social Media and News))

10 July 2012 at 9.32am

This article has been categorised Off stage and tagged 2012, 2012/13, Autumn, booking, booking announcement, help, online, Public Booking, seat map, tickets

This article has 60 comments

  1. londonkings responded on 10 July 2012 at 10:19am Reply

    Seems to have gone reltively smoothly today and certainly appreciate not having to queue for half the day. However during those few minutes there were a lot of error notices and in particular had to try a few times to select 'Collect from Box Office'. Can we please not have delivery as the default?

    • Ellen West (Head of Online Content) responded on 10 July 2012 at 10:29am

      Thanks for the feedback. We're working to identify the cause of these error messages. Thanks for persevering.

    • Paul Smith responded on 10 July 2012 at 11:54am

      Hi, I'm trying to book tickets but they keep 'dropping' out of my basket e.g. I click 'add to basket' but they do not carry across to the checkout when only production is showing; I then cannot check-out as the system assumes I have various 'ghost' tickets no longer assigned to me. I've logged in and out leaving 30 minutes intervals but to no avail - very frustrating!

    • Ellen West (Head of Online Content) responded on 10 July 2012 at 12:36pm

      Dear Paul

      It sounds as if you are having a caching issue. I'm afraid that I would suggest trying later or ringing the Box Office on +44(0)20 7304 4000.

      Best wishes

      Ellen

    • David responded on 10 July 2012 at 1:45pm

      Similar to others, tried booking Minotaur this morning. Got as far as payment then got error message. Have e-mailed box office as phone no. permanetly engaged. Should I retry?

    • Ellen West (Head of Online Content) responded on 10 July 2012 at 1:58pm

      Dear David

      I would wait to see if you receive email confirmation in the next couple of hours. Box Office will do their best to respond to your email, but they have received a lot of messages this morning.

      Best

      Ellen

    • Gardengirl55 responded on 29 July 2012 at 2:49pm

      I was booking for Swan Lake today but have had big problems with the booking and delivery addresses. It defaults to the postcode address, which was showing the nearest town rather than my village. When I tried to edit , it defaulted back to the wrong address - frustrating! I almost gave up and eventually chose to collect my tickets from the box office, but I would have much preferred to have them delivered.

    • Ellen West (Head of Online Content) responded on 1 August 2012 at 7:19pm

      If you would like to have your tickets posted to you contact our Box Office with your full address and they will be happy to send them out to you. Email address is onlinebooking@roh.org.uk

  2. cathi wheatley responded on 10 July 2012 at 10:42am Reply

    Worse than ever for me! Keep going through the motions until Error Messages leave me unsure whether or not I've purchased. No confirmations but neither do the chosen seats stay in my basket. Hopeless.

    • Ellen West (Head of Online Content) responded on 10 July 2012 at 11:41am

      Dear Cathi

      Have you managed to get through the checkout now? We're hoping that we have identified the problem, so do let us know if you managed to get through.

      Best

      Ellen

  3. David Wells responded on 10 July 2012 at 10:52am Reply

    I have just spent 30 minutes trying to buy tickets, with endless error messages during the process. An error message came up while I was waiting for my payment of £178 to be approved (10 items in basket). I still have no idea whether my payment has gone through or not, or whether my tickets await payment.

    • Ellen West (Head of Online Content) responded on 10 July 2012 at 11:56am

      Dear David

      Despite the errors your ticket purchase should have been processed. If you are still awaiting a confirmation email in an hour I would suggest contacting the Box Office.

      Best wishes

      Ellen

  4. Charlie Bennett responded on 10 July 2012 at 11:09am Reply

    Ordered 2 tickets for Swan Lake. But when clicking confirm order had error message, I have had email confirmation and the money appears to have been taken from my bank, But i didnt get any confirmation if the tickets will be delivered or if i have to collect them?

    • Ellen West (Head of Online Content) responded on 10 July 2012 at 11:38am

      Dear Charlie

      The default is postal delivery, so they will be delivered to you.

      Best wishes

      Ellen

  5. Huw responded on 10 July 2012 at 11:09am Reply

    I received constant errors, with items disappearing from the shopping list and then reappearing. I finally got to the end of the process, but got an error at the end. I haven't received an email confirmation, but after an hour the tickets I selected are still showing as taken. So I don't know where I am now.

    • Ellen West (Head of Online Content) responded on 10 July 2012 at 11:33am

      Dear Huw

      We're very sorry about the errors - it appears that a rogue server has been causing problems this morning. Your tickets are almost certainly secured, but I know that seeing errors doesn't inspire confidence.

      It can take 2 or 3 hours for the confirmation email to arrive. This is because we queue the orders into the system to ensure everything happens in a safe and orderly fashion. The best thing to do is speak to Box office to check that your tickets have come through if you don't receive your email confirmation in the next hour.

      Best wishes

      Ellen

  6. Ordered 2 tickets for Swan Lake. But when clicking confirm order had error message, I have had email confirmation and the money appears to have been taken from my bank. I didnt get any confirmation if the tickets will be delivered or if i have to collect them?

    • Ellen West (Head of Online Content) responded on 10 July 2012 at 11:24am

      Dear Chaz

      The default at present is that tickets are posted to you, so unless you select the link 'Collect from Box Office' during checkout you will not have them posted to you.

      Best

      Ellen

  7. Olivia Austin responded on 10 July 2012 at 11:46am Reply

    I have been trying to purchase tickets for Royal Ballet in Rehearsal but keep getting various error messages. I have sent an email but not had a reply and I can't get through to the Box Office number either.

    • Ellen West (Head of Online Content) responded on 10 July 2012 at 11:49am

      Hi Olivia

      The Royal Ballet rehearsal sessions are very popular and are completely sold out. In this case the error that you are seeing is to do with tickets being unavailable, but the wording of that message perhaps needs to be clearer.

      Best

      Ellen

  8. Hi Ellen
    In answer to your question, I have no idea. Seem to have paid twice, for three different sets of tickets for the same production, but have received no confirmation email and my 'forthcoming events' section in 'My Account" tells me that I have no events planned. Giving up now; if they arrive in the post I'll sort them out then, otherwise I'll resign myself to missing this one...

    • Ellen West (Head of Online Content) responded on 10 July 2012 at 12:31pm

      Hi Cathi

      So sorry to hear that. If you have in fact secured tickets you will receive the confirmation email over the next couple of hours. You can see more detail on the reason for the delay in sending emails on this blog post from our Chief Technology Officer, Rob Greig.

      If you need any help sorting things out do give our Box Office a ring on +44(0)20 7304 4000.

      Best wishes

      Ellen

  9. Reginald responded on 10 July 2012 at 12:23pm Reply

    I'm not sure if my booking has gone thruogh. no notification, lots of error notices. not a good experience.

    • Ellen West (Head of Online Content) responded on 10 July 2012 at 12:45pm

      Apologies for the difficulty you experienced in making a booking. Confirmation of a ticket purchase can take two to three hours to arrive during busy times. If you still haven't heard anything in a couple of hours I would suggest the Box Office who will be able to help: onlinebooking@roh.org.uk

  10. SR responded on 10 July 2012 at 12:26pm Reply

    I've booked tickets for some Insight Evenings, L'Elisir and Bohème about 30-45 minutes ago but have yet to receive a confirmation email - is this normal?

  11. Helen Harris responded on 10 July 2012 at 12:29pm Reply

    Extremely painful process
    I have (I think) booked 2 stalls circle tickets for La Boheme 22 Dec. I very painfully went through the crashing online booking process for tickets, The website then crashed again when returning from the world pay authentication - I have contacted my bank and they confirm that the transaction went through successfully, however I have not received an email, my online account does not show any events for me (and still keeps crashing) and I cannot get through to the ticket office......this is all extremely frustrating and your switchboard was unable to assist in anyway.  These tickets are a gift for a 'BIG' birthday and I really need to know what is happening ASAP

    • Ellen West (Head of Online Content) responded on 10 July 2012 at 1:01pm

      Dear Helen

      Our apologies for the difficulties you have been experienced, but it does sound as though your order has gone through. If you have not received a confirmation in the next couple of hours you should contact the Box Office on onlinebooking@roh.org.uk.

      Best wishes

      Ellen

  12. Jill Pattison responded on 10 July 2012 at 12:44pm Reply

    I tries to buy tickets at 10-00am and every time as I was in the payment process an error message came up. Consequently I do not know if I have the 2 tickets I wanted OR if I have 6 - as I tried on at least 3 occasions using different cards. (I do not want 6 !!!) I may even have no tickets which would greatly disappoint me as my guest has booked to come up from Cornwall for the Ballet.
    I am really not at all happy with the process. Jill Pattison

    • Ellen West (Head of Online Content) responded on 10 July 2012 at 12:50pm

      Dear Jill

      We're sorry to hear about the difficulties you experienced. You should receive email confirmation in the next couple of hours, and if you have purchased duplicate tickets the Box Office will be able to help you.

      Best wishes

      Ellen

  13. Reginald responded on 10 July 2012 at 12:50pm Reply

    Hi Ellen
    I have booked tickets for the triple bill Concerto / Las Hermanas / Requiem My card appears to have been debited, at least the amount has been reserved. I have received no email confirmation and the tickets are not showing in my up coming events. I had constant errors whilst booking. has the booking gone through ?

    • Ellen West (Head of Online Content) responded on 10 July 2012 at 12:59pm

      Hi Reginald

      I cannot check from where I am, but I would say that if your card has been debited it sounds like the tickets have gone through. It takes a while (sometimes two to three hours) for the confirmation email to arrive, as the orders are queued into the system. The same is true of 'Coming Events' in your account area - it won't be updated immediately.

      Hope that helps, and apologies for the errors.

      Best

      Ellen

  14. Jill Pattison responded on 10 July 2012 at 1:01pm Reply

    Ellen, Thank you for the instant response. I am sure that if I have over ordered tickets, then, as you say - hopefully you can refund me for those I do not want. But , my worry is that I do not know if I have any - as the error messages show up just after entering payment details and no 'confirmation' screen shows up.
    I have tried to call the box office more than 100 times since 10-00am and it is constantly engaged. I am sure that you have a systems glitch today and there will be a lot of unhappy customers who may noi get their tickets. I hope that I get mine.
    Jill Pattison

    • Ellen West (Head of Online Content) responded on 10 July 2012 at 1:06pm

      Dear Jill

      There have been server issues on the website today and we are doing our best to identify what has caused the errors, and to prevent them happening again. This has meant that the Box Office have been swamped with calls and emails.

      I would recommend sending an email to onlinebooking@roh.org.uk and the Box Office will be in touch once they have had a chance to go through the messages. I am sure that if you include your phone number someone would be happy to ring you.

      Best

      Ellen

  15. ROH Fan responded on 10 July 2012 at 1:30pm Reply

    Booking process for three productions (La Boheme, Swan Lake, MacMillan Concerto) all went fine, just awaiting confirmatory email. But can neither book for, nor see when is Booking Day for five productions (Firebird, Alice in Wonderland, La Bayadere, Mayerling, Marguerite & Armand) so, please, would you respond. Many thanks.

    • Ellen West (Head of Online Content) responded on 10 July 2012 at 1:56pm

      Tickets will go on sale to the general public for the productions listed above as follows:

      Winter (Firebird and Marguerite) = Wednesday 17 October
      Spring (Alice, bayadere and Mayerling) = Tuesday 8 January

      Members get priority booking as part of their package of benefits.

  16. Charlie A responded on 10 July 2012 at 1:47pm Reply

    I booked ticket for the The nutcracker and the minotaur and the money has all gone from my bank and I have had no confirmation email and the orders do not appear in my upcoming events either? Please could you advise
    Thank you

    • Ellen West (Head of Online Content) responded on 10 July 2012 at 2:34pm

      Dear Charlie

      It does take a while - somethings two or three hours - for the confirmation to come through and the events to show up on your account page. If you've not heard anything in a couple of hours you should get in touch with the Box Office on onlinebooking@roh.org.uk

      Best wishes

      Ellen

  17. Sue Kinchin responded on 10 July 2012 at 3:05pm Reply

    Hi- obviously a manic day at ROH! Think I've managed to book after many error messages & site issues, bit worried as no confirmation e-mail has come through yet despite getting to the end of the process & having a confirmation number displayed on screen.
    Any reassurances anyone?
    Thanks.

    • Ellen West (Head of Online Content) responded on 10 July 2012 at 3:24pm

      Hi Sue

      It's certainly been busy! If you've seen a confirmation screen you have almost certainly secured your tickets, but if you haven't seen an email confirmation in the next couple of hours you could email the Box Office.

      Best

      Ellen

  18. Peter Charles responded on 10 July 2012 at 6:30pm Reply

    Disappointed that promised improvement to online booking did not materialise. Added the performances I wanted to the shopping basket but every time (at least 6) I tried to go to checkout I got a message saying shopping basket was empty. Eventually got through on phone and, after long wait, was able to buy the tickets I previously thought I'd reserved. So, got there in the end. But not the satisfying customer experience that I'd been hoping the upgraded system would provide.

    • Chris Shipman (Content Producer (Social Media and News)) responded on 11 July 2012 at 12:30pm

      Hi Peter,

      Sorry to hear that your purchasing experience wasn't as positive as hoped. Unfortunately some users did - due to a server issue - experience errors. This something we're working hard to ensure doesn't happen again and are in conversation with the server providers about.

      Thanks for your comment.

      Chris
      Social Media Manager

  19. Relatively hassle free although there were some issues with the system trying to log me out as I moved from production to production. All sorted in the end though and bookings confirmed - miles better than the old queuing system. I reckon if you can sort the minor glitches you've got it cracked!

  20. Pooh responded on 10 July 2012 at 9:51pm Reply

    Dear Ellen,

    Just wish to let you now that I'm a friend of the House, and thus have had nothing but pleasure buying tickets at my leisure over the last few weeks.

    All best for now,
    Pooh

  21. Jie Lu responded on 11 July 2012 at 8:38am Reply

    Hi, I have booked a pair of tickets for swan lake and another pair for nutcrakers yesterday afternoon around 13.30-14.00, but I still have not got any email confirmation yet. I wonder if everything's all right.
    Thank you!

    • Chris Shipman (Content Producer (Social Media and News)) responded on 11 July 2012 at 4:04pm

      Hi,

      Have you received the confirmation yet? If not, we'd recommend contacting the Box Office on +44(0)20 7304 4000 to check the status of your bookings.

      Thanks,

      Chris
      Social Media Manager

  22. andy crowe responded on 11 July 2012 at 12:57pm Reply

    I ordered and paid for six tickets to La Boheme yesterday lunchtime. It also seemed to go smoothly but have still not received the confirmation email. It's a lot longer than six hours now....

    • Chris Shipman (Content Producer (Social Media and News)) responded on 11 July 2012 at 3:33pm

      Hi Andy,

      Have you received confirmation yet? If not, please contact our Box Office team on +44(0)20 7304 4000. They'll be able to let you know of the status of your booking.

      Thanks,

      Chris
      Social Media Manager

    • andy crowe responded on 11 July 2012 at 8:50pm

      Thanks Chris - still no acknowledgement and I can see from earlier comments that the box office is difficult to get through to. I'll try tomorrow.

  23. Jenny Chamberlin responded on 16 September 2012 at 10:36pm Reply

    Just half caught a plug on Radio 3 for some new plays/short stories being recorded live at the ROH this Thursday in relation to the forthcoming Ring Cycle. Radio ad said to check out the ROH website for more details.....I've searched but cannot find. Pls send me the link.
    Thanks

  24. Marcel Gottlieb responded on 25 September 2012 at 8:47pm Reply

    Wich opera is this picture that apears over "Autumn Season One Extraordinary World. The Royal Opera House 2012/13 ©ROH 2012"

    • Chris Shipman (Content Producer (Social Media and News)) responded on 26 September 2012 at 5:19pm

      The image references The Minotaur, which returns this Season.

      Thanks,

      Chris
      Social Media Manager

  25. S.U. Porter responded on 16 October 2012 at 7:09pm Reply

    Oh Chris - i expect you were hoping for feedback about the video clip ! and not the internet snags..... well hats off to the film crew, keep bringing the Opera House to a new, younger audience and the facebook postings are spot on !!!

  26. Simon Pirzada responded on 31 October 2012 at 9:20am Reply

    My friends and myself tried booking few tickets and I am very pleased to say during the booking process none of us occur any problem neither there was any issue. I recommend to people who comes across any issues its they are doing something wrong i.e missing information , not pressing check out buttons etc so just take a moment of what you are doing and you will see a smooth booking procedure. Its very easy if you are use to of using computers and online bookings otherwise just call the boxoffice and they will sort it out for you.

    Thanks... I am really looking forward what I booked.

    • Ellen West (Head of Online Content) responded on 31 October 2012 at 5:48pm

      Hi Simon

      Delighted to hear that you had such a positive experience, but it would be fair to say that we have had teething problems on the website and some people have had a difficult time buying tickets. Hopefully such issues are now in the past.

      Thanks for your positive message and do enjoy the performances.

      Best wishes

      Ellen

  27. Gisele Feal responded on 27 March 2013 at 2:24am Reply

    When will the 2013-2014 program be announced?
    What are the performances for the period of 02/09 to 07/09?
    That is the time period I will be in London and I would love to see a couple of good shows. Thank you for the information.

  28. Suzie responded on 20 April 2013 at 3:31pm Reply

    When is Concerto being performed and can I buy tickets now?

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