9 April 2013 at 3.06pm | 18 Comments
We would like to apologize to anyone who had problems booking tickets this morning. Some customers could not complete their transaction when they had tickets in the shopping basket, or were uncertain whether they had secured tickets.
We are investigating what caused this, and the difficulties seem to have been caused by a new bug that we have not seen on previous booking days. We have escalated this to the third party developers who created our online shopping basket and will update you once we know more.
I do hope that if you were affected, you were able to get tickets. The service has now returned to normal. Once again, we are very sorry if you had difficulties today.