Booking information: Technical issues affecting payment provider
Bookings today may be affected.
We have been told this morning by our card processing provider (WorldPay) that they are experiencing problems with their systems this morning (Friday 23 November). This means that some debit and credit card authorisations will take longer than they should and may cause an error during the ticket booking process.
If you receive an error please try again, you can also contact the box office directly to book over the phone on +44 (0)20 7304 4000.
We sincerely apologise for the disruption and inconvenience these issues will cause for our customers booking today.
Please be assured that we are working hard in conjunction with our card processing provider to resolve these issues.
EVERY TIME the Supporting Friends get it in the neck...remind me what we pay £300+ for....
We apologise for the errors that some of our valued supporters experienced this morning. Having monitored progress closely, we are pleased that the majority of our Supporting Friends have booked successfully, but we recognise that this needs to be improved so that we can ensure everybody has a straight forward booking. Thank you for your support.
WHAT A COMPLETE MESS
Please could you post the email address for the online team. Your sales assistant told me to email them but didn't give me the address.
Hi Thomas,
The online team can be emailed at onlinebooking@roh.org.uk.
Thanks,
Chris
Social Media Manager
Could you pls relay the following message to management (posted on FB too)
I didn't have any problems booking or paying this morning, except surprisingly the "choose your seat" function was not available for the premiere of Donna del Lago...so had to use "best seat" (that worked out OK but probably only because I was looking for stalls tickets)
HOWEVER - would you please consider moving the Don Carlo Insight event to the Linbury? It sold out in 10 minutes (we know why - I think most people are expecting Jonas Kaufmann to be there). This is worse than the most sought after productions!!
I know Insights have been moved to the Linbury on other occasions when demand has been very high, so I hope you will consider it!!
Thanks!
M Di Francesco
I'll pass on your comment about the issue with select your own seat to the Digital Development team and raise the popularity of the Don Carlo event with the Insights manager.
Best
Ellen
Well, I have been quite verbal in my critique of the new website and booking system, although improvements shine through eventually. So when I can take time to complain, I can take time to acknowledge that booking today went smoothly - actually a little too smoothly as I ended up with more tickets than I needed! LOL
I would say that functionality on booking days still has room for improvement, but over all I had a great experience today.
Well done, keep it up and thanks
Alice