18 April 2012 at 2.23pm | 50 Comments
Update 19 Apr 10am: We are extremely sorry that we have had to remove the select your own seat facility and have staffed up the Box Office to full capacity to enable you to choose your own seat by phone. If the Box Office is engaged do ring the Friends Box Office on the number below.
From tomorrow, our higher level Premium 2 Friends will be able to buy tickets for our new season. As we enter a period of transition from the current website to the new one, you will notice some temporary measures we have had to introduce. These measures will apply to Premium 2, Premium 1 and Supporting Friends, and Advance Package Booking for standard Friends on 24 April, but will be removed before standard Friends general booking commences on 12 June.
Until the launch of the new website it will only be possible to purchase Autumn Season tickets using the Best Available option. Once the website is relaunched you will once again be able to select your own seat. The reason for the change is the introduction of a completely new seat map of the main auditorium that will allow wheelchair users to book online for the very first time.
Another consequence of the preparations for the new website is that package offers will only be available online until Tuesday 24 April. From Wednesday 25 April it will only be possible to book them by ringing the Royal Opera House Box Office on +44 (0) 20 7304 4004.
Thank you for your patience while we complete this major project: we are hopeful that you will find the new website worth any disruption. If you have any questions about the booking process for Friends over this period, Susan Fisher (Head of Friends) and her team will be very happy to help in any way they can. You can contact the Friends office on +44 (0)20 7212 9268 between 9:30 am and 5:30 pm, Monday to Friday, or email email@example.com
If you would like more background on the relaunch our Chief Technical Officer Rob Greig has written a series of blog posts outlining the changes.