Ticket Information
Day Tickets, Main Stage
67 tickets are sold from 10am on the day of the performance to personal callers at the Link Box Office (for Sunday performances in the main House tickets are sold four hours before curtain-up and for other spaces two hours). The queue forms at the entrance situated under the covered arcade in the corner of Covent Garden Piazza. There is a limit of one ticket per person. Day tickets are not available for galas.
Members of the ROH Access List may buy two tickets, in person or by telephone. For performances which fall on a Sunday or Public Holiday, Access List members may buy up to two Day tickets on the telephone or in person in the final hour of Box Office trading on the last working day before such a performance, subject to availability.
At least one wheelchair space and companion seat will be made available for sale from 10am on the day of the performance. Access Members may buy this space subject to availability, in person or on the telephone. Day wheelchair and companion spaces are not available for galas.
Half-price and Low-price Standby, Main Stage
Tickets which are unsold four hours before a performance may be made available at half-price to everyone.
Tickets may also be offered to those on Pension Credit, ES40 holders, members of the ROH Access List and those in receipt of benefits due to disability, under-18s, students, Westminster ResCard-holders, Registered Disabled, WC2 residents and Senior Citizens receiving Pension Credit at £12.50 for ballet and £15 for opera.
Information about standby tickets cannot be released before the appointed time. Standby tickets are offered at the Management's discretion. For information about availability, telephone the Box Office on 020 7304 4000.
Ticket Exchange
Exchanges are only permitted for tickets of equal or higher price and are subject to availability. You may only request an exchange by telephone or in person, for productions in a Booking Period that is open for public sale. Successful exchanges are subject to a £2 fee per ticket exchanged plus the cost of the new tickets. The original tickets must be returned to the Box Office no later than three working days prior to the performance; these tickets would then be fully refunded to the original purchaser. Exchanges are not permitted within three working days prior to the performance. Please note that tickets to productions by The Royal Ballet and The Royal Opera cannot be exchanged with tickets to productions by visiting Companies.
Ticket Re-sale
The Royal Opera House cannot guarantee the sale of any tickets returned to the Box Office regardless of ticket availability and/or demand. Returned tickets will only be offered for re-sale with the authorisation of the original purchaser. Returned tickets will only be made available for re-sale at the management's discretion, providing that the original tickets are returned in good time prior to the performance. Returned tickets are sold subject to customer demand and ONLY if there are no more tickets available in that part of the theatre or in that price band. Returned tickets may be withdrawn from re-sale at any time at the original purchaser's request and/or at the management's discretion. Any refunds will be made to the original purchaser. If returned tickets are successfully re-sold, a £2 fee per ticket re-sold will apply. This fee is charged to the original purchaser (the fee does not apply to rehearsal tickets). All refund payments will be made using the original method of payment, where possible, upon the successful re-sale of the returned tickets. Otherwise, a refund cheque in pounds sterling will be issued (except to overseas patrons - please allow up to 28 working days after the performance to receive a cheque).
The Box Office will write to you within 28 working days of the performance if your returned tickets are partially or fully re-sold. If your tickets are not re-sold we will still write to you enclosing the original tickets. If you do not hear from us within 28 working days of the performance, please call the Box Office on 020 7304 4000.
Please be aware that there is always an implied risk that your tickets may not be re-sold. The Box Office sometimes receives returns from contractual obligations and other sources near the time of the performance. These tickets are always made available to purchase before tickets returned by individual patrons are offered for re-sale. Please note that 67 Day Seats are also usually offered from 10am on the day of the performance (except for Galas). These tickets and other lower-price returns might satisfy the demand of tickets before your tickets get to be offered for re-sale.