As we continue with our Open Up project there are significant changes which will impact your visit to the Royal Opera House.
We are doing all we can to make sure that your visit for a performance or backstage tour is as smooth as possible but please do allow a little more time for your visit as some routes within the building will change and may be unfamiliar to you. We will, of course, have ushers on hand to welcome you and ensure your experience is as enjoyable as ever.
Key changes from April 2017
The Piazza entrance is closed and the only way to enter the building for performances is via the Main Entrance on Bow Street.
We offer a limited free cloakroom service for small items and coats. However, following heightened security measures across London, we have been advised not to allow any large bags, rucksacks or backpacks into the building. Please be aware that if you bring such items into the building we may request that you seek alternative storage arrangements for them away from the Royal Opera House; this could result in you missing the start of the performance.
Bags should not be left unattended in the building at any time, and any items that we deem too large to check in to our cloakrooms cannot be taken into the auditorium.
Our cloakrooms are staffed at all times. However, neither the Royal Opera House nor its employees can accept any liability for the loss of, or damage to, any items left in our cloakrooms. We conduct bag searches when you enter the building, please give consideration to this when preparing for your visit to the Royal Opera House.
For those with access needs, we recommend using the Ground Floor cloakroom. Front of House staff are on hand if required.
For more information on cloakrooms, see our FAQs for attending a performance.
Start times for performances vary during the Open Up project so please always check the start time of your performance before you make your journey.
Ticket collection on the day of performance is in the Main Entrance alongside our new Information Point.
Ticket sales for all advance performances are from the Shop on the corner of Bow Street and Russell Street.
Our Friday Rush service offers tickets at short notice for the following week’s performance, with booking available online.
For your convenience, please use the website or our new ROH Bars app to pre-order your interval drinks.
Changes to the Amphitheatre level
From September we are planning to start the preparatory work for the major refurbishment of the Amphitheatre level, and we look forward to sharing our plans and the designs for these renovations with you as soon as possible. Due to these works, the Amphitheatre Restaurant will be closed from 9 January 2018 until autumn 2018, and we will develop alternative catering and refreshment options for you. You are, however, still able to make bookings for the Balconies Restaurant, Paul Hamlyn Hall Champagne Bar and the Crush Room. The refurbished Conservatory will also be open from the autumn.
If you would like to discuss your options, please call +44 (0)20 7212 9254.
Accessible toilet arrangements
All accessible toilets above the ground floor and in the corridors immediately accessing the auditorium remain unchanged.
From the Ground Floor Foyer, please follow the signage for accessible toilets (on your left as you enter the foyer). This will take you down the white marble ramp and round the corner to the first accessible toilet.
There is a further accessible toilet if you take a lift from auditorium left down to the Lower Ground Floor.
Please note that the lift from auditorium right down to the Lower Ground Floor (lift 3) does not give access to the Lower Ground Floor accessible toilet.
Updated 5 April 2017